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Luxury Brand Client Consultant

2 months ago

Livermore, California, United States Tod's Full time

TOD'S, a distinguished name in the luxury sector, is seeking a motivated and customer-focused Client Advisor with a flair for fashion.

The Client Advisor plays a crucial role in driving sales and enhancing the brand's profitability. This position demands a diverse skill set and a strong commitment to excellence.

Under the guidance of the Store Manager, the Client Advisor will guide customers through the purchasing experience, showcasing professionalism and in-depth product knowledge.

Key Responsibilities:

  • Adhere to company policies and procedures, ensuring compliance throughout the store.
  • Execute tasks as directed by the Store Manager.
  • Engage customers in a personalized sales process, assisting them in selecting products that align with their preferences and encouraging purchases.
  • Facilitate product exchanges, special orders, and coordinate with other locations to fulfill customer requests.
  • Prioritize tasks to meet sales goals and deadlines.
  • Maintain product displays and collaborate with the Visual Department to ensure an appealing presentation.
  • Monitor inventory levels and pricing consistently.
  • Participate in training initiatives and provide constructive feedback to enhance program effectiveness.
  • Engage in inventory management and quality control during product receipt.
  • Stay informed about sales strategies and collaborate with team members to uphold the brand's image.
  • Collect customer feedback on product collections and relay insights to the Store Manager.
  • Inform customers about new arrivals and special promotions.
  • Assist customers at the checkout, guiding them through the sales completion process.

Requirements:

  • Ability to remain active on the sales floor for extended periods.
  • Capability to lift multiple product boxes.
  • Proficiency in using a ladder to access stock items.
  • Willingness to work flexible hours, including evenings, weekends, and during peak seasons.