Client Engagement Specialist

2 weeks ago

Livermore, California, United States The Cary Company Full time


The Cary Company is in search of a motivated and dynamic individual to join our team as a Customer Relations Specialist.

This role is ideal for those who excel at juggling various responsibilities while delivering exceptional customer service.

We are looking for a candidate who not only supports our sales and management teams but also possesses strong business insight.

Our culture is positive and forward-thinking, and we seek individuals who embody these traits.

The selected candidate will be expected to think beyond their immediate responsibilities and grasp the broader objectives of the organization.


Key Responsibilities:


Enhance customer retention by prioritizing high-quality service and responding to inquiries in a timely and professional manner through various communication channels.

Efficiently manage order processing and transactions.
Monitor and inform customers about their order status and delivery schedules by liaising with logistics and shipping partners.
Ensure precise and prompt order fulfillment by working closely with the sales and warehouse teams.
Collaborate with cross-functional teams to improve the overall customer experience and service efficiency.
Address customer complaints and concerns in a diplomatic and effective manner.
Maintain organized and accurate customer records within the CRM system.
Identify and recommend new products or services by highlighting relevant features and benefits.
Continuously seek opportunities to enhance customer satisfaction and loyalty through proactive thinking.

Qualifications:


A Bachelor's degree in a business-related field is preferred. Proven experience in a customer service capacity is advantageous.

Excellent communication and interpersonal skills are essential.
Strong problem-solving capabilities and a customer-centric approach are required.
Proficiency in customer service software and Microsoft Office Suite is necessary.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Attention to detail with a high level of accuracy in order processing is crucial.
Familiarity with packaging materials and products is a plus.
Bilingual proficiency in Spanish and English is advantageous.

Benefits:


Comprehensive Medical, Dental, and Vision Insurance options are available.

Life and Supplemental Insurance, Short Term Incentive Plans, and 401K provisions are provided.
Profit Sharing and a Cafeteria Plan are also part of the benefits package.
Seasonal company-sponsored events promote work-life balance.
Childcare Reimbursement Programs are offered as well.
A brief overview of the company: Established in 1895, we have expanded from 30 employees in 2005 to over 240 today. Our locations include various states, and we specialize in distributing rigid packaging products and industrial filtration solutions.
We have a newly renovated corporate office and warehouse, emphasizing a strengths-based approach to employee development.
As a privately owned company, we focus on fostering autonomy, connectedness, and confidence within roles. Employees engage in structured discussions with supervisors, replacing traditional performance reviews with two-way conversations.

We encourage participation in various committees, such as the Culture Committee and Cary Cares. Our core values include:

Growth, Positivity, Customer Focus, Strong Work Ethic, and Team Collaboration.

Successful individuals in our culture exhibit characteristics such as positivity, open-mindedness, curiosity, and a strong focus on customer satisfaction. The Cary Company prides itself on its vibrant culture, promoting a balanced work-life environment and a supportive team atmosphere. Enjoy a steady-paced work environment alongside knowledgeable colleagues who collectively foster a customer-centric and professional team.

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