Healthcare Customer Service Specialist

2 weeks ago

Coral Springs, Florida, United States Rotech Healthcare Full time
About Rotech

Rotech Healthcare Inc. stands as a prominent provider in the healthcare sector, specializing in ventilators, oxygen therapy, sleep apnea management, wound care, diabetes care solutions, and home medical apparatus. Our mission is to enhance patient comfort and productivity by actively involving them in their healthcare journey and empowering them to manage their health from home. Rotech is committed to delivering high-quality medical products, services, and exceptional customer support through numerous locations nationwide.

Position Overview

Role Summary

We are in search of a committed Customer Care Coordinator to fulfill a vital role within our organization. This position is responsible for handling incoming calls in a call center environment and accurately inputting customer information into our systems.

Key Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This job description is not intended to encompass all activities, duties, or responsibilities required of the employee for this role. Responsibilities may evolve over time with or without notice.)

  • Promptly responds to telephone inquiries and manages order intake.
  • Collects patient co-pays and coinsurance for services provided.
  • Evaluates the most effective service delivery methods while considering reimbursement and cost implications for the organization.
  • Informs customers about product availability and options.
  • Ensures empathetic and positive interactions with customers, caregivers, referral sources, and payers.
  • Makes informed decisions based on customer needs, vendor pricing, and third-party reimbursement possibilities.
  • Creates new customer accounts, processes work orders, and monitors account accuracy and completion.
  • Addresses customer concerns and complaints by identifying issues and coordinating appropriate corrective actions to ensure optimal service.
  • Responds swiftly and professionally to inquiries from patients and referral sources regarding equipment/supplies availability and coverage guidelines.
  • Recommends additional products or services relevant to the customer's diagnosis.
  • Performs other assigned duties as necessary.
Qualifications

Employment Requirements

  • Successful completion of a background investigation.
  • Drug screening (if applicable for the position).
  • Possession of a valid driver's license in the state of residence with a clean driving record (if applicable for the position).

Required Education and Experience

  • High school diploma or GED equivalent is mandatory.

Preferred Education and Experience

  • Experience with medical equipment is advantageous.
  • Familiarity with medical billing practices and reimbursement processes is preferred.
  • Experience in the medical field and administrative record management is beneficial.
  • One year of relevant work experience is preferred.
  • Knowledge of medical terminology is a plus.

Skills and Competencies

  • Ability to perform basic mathematical calculations accurately.
  • Effective communication skills in English, both verbal and written.
  • Ability to interpret various forms of communication (verbal, non-verbal, written, listening, and visual).
  • Maintain confidentiality and discretion when handling sensitive information.
  • Ability to multi-task with a keen attention to detail.
  • Self-motivated, organized, and proficient in time management and problem-solving.
  • Ability to work independently as well as collaboratively within a team.

Technical Skills

  • Proficient in email communication and internet navigation.
  • Familiarity with Microsoft applications, including Outlook, Word, and Excel.
  • Competence in using office equipment such as fax machines, copiers, printers, and computers/tablets.

Physical Requirements

  • Ability to lift and carry office equipment as needed.
  • Must be able to lift a minimum of 35 pounds and transport patient equipment.
  • May require on-call duties, driving a company vehicle, and delivering to patients' homes.
  • Involves contact with patients and equipment, with potential exposure to contagious pathogens.
  • Requires sitting, walking, standing, talking, and listening.
  • Requires close vision for reading small print on computers and paperwork.
Rotech Information

Benefits

  • 401k plan.
  • Medical, Dental, and Vision coverage.
  • Life Insurance and Disability benefits.
  • Generous Paid Time Off and Paid Holidays.
  • Employee Discount Program.
  • Employee Recognition Program.
  • Bonus and Incentive Opportunities.
  • Mileage reimbursement (if applicable for the position).
  • Telephone reimbursement (if applicable for the position).

We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rotech Healthcare Inc. is committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.

  • Healthcare Customer Service Specialist

    1 week ago

    Coral Springs, Florida, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. stands as a prominent provider in the realm of home medical solutions, specializing in ventilators, oxygen therapy, sleep apnea management, wound care, diabetic care, and various home medical devices. Our mission is to enhance the quality of life for patients by actively involving them in their healthcare journey and...

  • Healthcare Customer Service Specialist

    1 week ago

    Coral Springs, Florida, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. stands as a prominent provider of essential medical services including ventilators, oxygen therapy, sleep apnea solutions, wound care, diabetic care, and home medical equipment. Our mission is to enhance the quality of life for patients by fostering their involvement in their care and enabling them to manage their health...

  • Healthcare Customer Service Specialist

    1 week ago

    Coral Springs, Florida, United States Gastro Health Full time

    Join Our Team as a Patient Relations SpecialistGastro Health is excited to announce an opportunity for a Full-Time Patient Relations Specialist to become part of our dedicated team.At Gastro Health, we pride ourselves on fostering a supportive work environment that encourages professional growth and development. Our team is made up of collaborative coworkers...

  • Healthcare Support Specialist

    1 week ago

    Coral Springs, Florida, United States Optum Full time

    $2,200 Sign-On Bonus for External CandidatesBonus Incentives Twice a Year & 18 Days Paid Time OffCertification Fee Reimbursement AvailableFor individuals eager to innovate within the healthcare sector, this is an excellent opportunity. We are advancing beyond traditional care to health programs that are integrated throughout the entire spectrum of care....

  • Customer Care Specialist

    2 weeks ago

    Coral Springs, Florida, United States VCA Full time

    Position OverviewWe are in search of a dedicated Customer Care Specialist to become a vital part of our team at VCA Animal Hospitals.Our mission is clear: the health of your pet is our utmost priority, and providing exceptional service is our commitment.We strive to surpass the expectations of every pet owner we serve.Your RoleAs the initial point of contact...

  • Referral Coordinator

    1 day ago

    Coral Springs, Florida, United States Coloplast Full time

    Job SummaryWe are seeking a highly skilled Referral Coordinator to join our team at Coloplast. As a Referral Coordinator, you will play a critical role in ensuring the smooth processing of referrals from healthcare professionals and other referral sources.Key ResponsibilitiesReferral Processing: Process referrals from external departments, ensuring all...

  • Patient Referral Specialist

    1 week ago

    Coral Springs, Florida, United States Safeguard Healthcare Full time

    Job OverviewWe are seeking a dedicated and detail-oriented Patient Referral Specialist to join our dynamic team at Safeguard Healthcare. This role is pivotal in ensuring seamless patient care through effective management of referral processes.Key Responsibilities:Manage incoming referral requests from various healthcare providers.Ensure timely communication...

  • Healthcare Support Specialist

    2 weeks ago

    Coral Springs, Florida, United States Optum Full time

    $2,200 Sign-On Bonus for External CandidatesBonus Incentives Twice a Year & 18 Days Paid Time OffCertification Fee Reimbursement Available For those aspiring to innovate in the healthcare sector, this is your chance. We are advancing beyond standard care to health programs that are seamlessly integrated across the entire spectrum of healthcare services....

  • Pediatric Nurse Specialist

    5 days ago

    Coral Springs, Florida, United States Maxim Healthcare Full time

    Pediatric Nurse Specialist OpportunityWe are seeking a skilled Pediatric Nurse Specialist to provide high-quality care to pediatric patients in their own homes. As a Pediatric Nurse Specialist with Maxim Healthcare, you will have the opportunity to work with a dynamic team and make a meaningful difference in the lives of our patients.Why Choose Maxim...

  • Healthcare Support Specialist

    1 week ago

    Coral Springs, Florida, United States Optum Full time

    $2,200 Sign-On Bonus for External CandidatesBonus Incentives Twice a Year & 18 Days Paid Time OffCertification Fee Reimbursement AvailableFor individuals eager to shape the future of healthcare, this is your chance. We are advancing beyond basic services to comprehensive health programs that span the entire care continuum. Start Caring. Connecting. Growing...

  • Healthcare Support Specialist

    1 week ago

    Coral Springs, Florida, United States Optum Full time

    $2,200 Sign-On Bonus for External CandidatesBonus Incentives Twice a Year & 18 Days Paid Time OffCertification Fee Reimbursement Available For those passionate about transforming the future of healthcare, this is your opportunity. We are advancing beyond basic care to comprehensive health programs that span the entire continuum of care. Start Caring....

  • Healthcare Support Specialist

    1 week ago

    Coral Springs, Florida, United States Optum Full time

    $2,200 Sign-On Bonus for External CandidatesBonus Incentives Twice a Year & 18 Days Paid Time OffCertification Fee Reimbursement Available For individuals passionate about shaping the future of healthcare, this is an exceptional opportunity. We are advancing beyond standard care to implement health programs that are integrated throughout the entire spectrum...

  • Healthcare Support Specialist

    1 week ago

    Coral Springs, Florida, United States Optum Full time

    $2,200 Sign-On Bonus for External CandidatesBonus Incentives Twice a Year & 18 Days Paid Time OffCertification Fee Reimbursement Available For individuals eager to shape the future of healthcare, this is an exceptional opportunity. We are advancing beyond basic care to health programs that are integrated throughout the entire spectrum of care. Start Caring....

  • Customer Service Representative

    3 days ago

    Cape Coral, Florida, United States Service Corporation International Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Service Corporation International. As a key member of our operations team, you will provide exceptional customer service to families and funeral directors, ensuring that their needs are met with empathy and professionalism.Key...

  • Customer Service Representative

    3 days ago

    Coral Springs, Florida, United States Independent Insurance Agency Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at an Independent Insurance Agency. As a key member of our staff, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Associate

    1 month ago

    Coral Springs, Florida, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...

  • Customer Service Ambassador

    1 day ago

    Coral Springs, Florida, United States Grant-Donahue Consulting Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Grant-Donahue Consulting. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive and personalized support.Key ResponsibilitiesCustomer Engagement: Engage with...

  • Customer Service Representative

    3 days ago

    Coral Springs, Florida, United States BJ's Wholesale Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    5 days ago

    Coral Springs, Florida, United States Mona's Inc. Full time

    About Mona's Inc.Mona's Inc. is a dynamic retail company that values its customers and strives to provide an exceptional shopping experience. As a Sales Associate, you will be the face of our company, interacting with customers and ensuring their satisfaction with our products and services.Key Responsibilities:Greeting and Serving Customers: Greet customers...

  • Customer Engagement Associate

    1 week ago

    Coral Springs, Florida, United States Grant-Donahue Consulting Full time

    Position OverviewAs a Client Support Specialist, you will play a crucial role in ensuring customer satisfaction by addressing inquiries and providing solutions across various topics. Your primary responsibility will involve engaging with customers through inbound communication channels, while also occasionally reaching out for follow-ups.Key...