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Customer Service Representative
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Service Corporation International. As a key member of our operations team, you will provide exceptional customer service to families and funeral directors, ensuring that their needs are met with empathy and professionalism.
Key Responsibilities- Customer Service: Provide timely and effective support to families and funeral directors, responding to their inquiries and concerns in a professional and compassionate manner.
- Communication: Communicate clearly and effectively with families, funeral directors, and other stakeholders to ensure that all arrangements are initiated and completed.
- Coordination: Coordinate with funeral directors and location managers to ensure that all services are delivered in a timely and efficient manner.
- Documentation: Maintain accurate and detailed records of all interactions and arrangements, ensuring that all necessary documents are completed and filed.
- Merchandise and Supplies: Order and manage merchandise and supplies, ensuring that all necessary items are available for services.
- Service Coordination: Coordinate with churches, cemeteries, and staff to ensure that all services are delivered in a timely and efficient manner.
- Administrative Support: Provide administrative support to the location, including scheduling appointments and managing paperwork.
- Education: High School diploma or equivalent required.
- Experience: 2 years of experience in an office clerical or customer service capacity required.
- Certification/License: Good driving record and valid driver's license required.
- Skills: Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
This role requires the ability to work in a professional office environment, with occasional work outdoors. The ideal candidate will be able to lift up to 20 pounds and stand for periods of time. A valid driver's license and good driving record are required.
