Healthcare Customer Service Specialist

1 week ago


Coral Springs, Florida, United States Gastro Health Full time
Join Our Team as a Patient Relations Specialist

Gastro Health is excited to announce an opportunity for a Full-Time Patient Relations Specialist to become part of our dedicated team.

At Gastro Health, we pride ourselves on fostering a supportive work environment that encourages professional growth and development. Our team is made up of collaborative coworkers and healthcare providers, ensuring a positive atmosphere.

This position offers:
  • A healthy work/life balance
  • No weekend or evening shifts – Monday through Friday
  • Paid holidays and generous paid time off
  • A rapidly expanding team with numerous advancement opportunities
  • Competitive salary
  • Comprehensive benefits package

Key Responsibilities:


As a Patient Relations Specialist, you will be responsible for:

  • Handling all incoming calls and directing them to the appropriate personnel; taking messages and sending tasks as needed for all care centers.
  • Scheduling, confirming, and canceling office appointments as patients reach out.
  • Managing referrals and importing patient demographics from the patient portal.
  • Checking voicemail messages daily.
  • Verifying patients' health plan benefits and obtaining necessary authorizations.
  • Assisting patients with inquiries and concerns regarding procedures.
  • Requesting medical records from healthcare providers.
  • Processing new prescriptions and refills, securing authorizations when required.
  • Obtaining lab results, including urgent requests.
  • Performing other duties as assigned.

Minimum Qualifications:
  • High school diploma or GED equivalent.
  • 2+ years of experience in medical administration is preferred.
  • Bilingual proficiency in English and Spanish is required.
  • Familiarity with ECW is a plus.

Benefits:


We offer a comprehensive benefits package for eligible employees, including:

  • 401(k) retirement plans with employer contributions.
  • Health insurance coverage.
  • Dental and vision insurance.
  • Flexible spending accounts.
  • Voluntary life and disability insurance.
  • Accident and critical illness insurance.
  • Identity theft and legal insurance.
  • Pet insurance.
  • Paid time off and discounts at local fitness clubs.

Gastro Health is committed to providing a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and do not discriminate based on any protected status.

We appreciate your interest in joining our growing team at Gastro Health.

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