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Customer Service Representative

2 months ago

Coral Springs, Florida, United States Mona's Inc. Full time

About Mona's Inc.

Mona's Inc. is a dynamic retail company that values its customers and strives to provide an exceptional shopping experience. As a Sales Associate, you will be the face of our company, interacting with customers and ensuring their satisfaction with our products and services.

Key Responsibilities:

  • Greeting and Serving Customers: Greet customers warmly, respond to their questions, and provide outstanding customer service to improve engagement with merchandise.
  • Operating Cash Registers: Operate cash registers, manage financial transactions, and balance drawers accurately.
  • Achieving Sales Goals: Meet or exceed established sales goals by promoting products, identifying customer needs, and making recommendations.
  • Maintaining Store Appearance: Maintain a clean and organized appearance throughout the sales floor, including products, signage, and displays.
  • Upselling and Cross-Selling: Introduce promotions and opportunities to customers, and cross-sell products to increase purchase amounts.

Requirements:

  • Professional Appearance: Maintain a professional appearance at all times.
  • Positive Attitude: Demonstrate a positive attitude and focus on customer satisfaction in a fast-paced environment.
  • Basic Skills: Possess the ability to read, write, and perform basic math.
  • Physical Demands: Stand and walk for extended periods of time.