Restaurant Operations Manager

3 hours ago

Santa Ana, California, United States CKE Full time
Job Summary

The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager in directing the daily operations of a Carl's Jr. restaurant. This position is responsible for ensuring compliance with company standards in all areas of operations, including product preparation and delivery, customer service, facilities maintenance, and financial accountability.

Key Responsibilities
  • Assist the General Manager in building high-performing employees by selecting, training, and coaching top talent.
  • Execute the Performance Management process to ensure employees are set up for success and held accountable.
  • Partner with the General Manager and Human Resources to resolve employee relations activities and maintain compliance with federal, state, and local requirements.
  • Monitor and demonstrate all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.
  • Ensure proper supervision of the restaurant through ongoing examination of station and customer activities.
  • Work assigned schedules to ensure all day parts are being observed, including breakfast, lunch, dinner, late night, and weekends.
  • Drive a customer-focused culture by serving as a role model in resolving customer issues and partnering with the General Manager to train employees to meet or exceed customer service standards.
  • Coach, drive excellence, and recognize and assist the General Manager in holding all shifts accountable around core operational procedures using company systems.
  • Assist the General Manager in creating schedules and completing inventory orders, completing these tasks when the General Manager is absent or on vacation.
  • Ensure that food safety standards are met through direct observation while running shifts or when present in the restaurant.
  • Partner with the General Manager to ensure that restaurant-level plans and marketing initiatives are in place and being implemented.
  • Partner with the General Manager to analyze sales, labor, inventory, and controllables on a continual basis and take specific corrective action to meet or achieve margin and sales growth targets.
  • Communicate effectively with all levels of internal and external contacts, including team members, guests, vendors, and visitors.
Requirements
  • High school diploma or General Educational Development (GED) required, associate degree or higher preferred.
  • Minimum of one year experience in restaurant operations or equivalent combination of education and experience.
  • Proficient working knowledge of Microsoft Office applications.
  • Ability to work a flexible schedule, including days, nights, and weekends.
  • May be required to travel to other locations, such as assisting in other restaurants, banks, or meetings as business dictates.
Work Environment
  • Fast-paced environment working with kitchen equipment in tight quarters.
Physical Demands
  • Requires constant movement in and around all areas of the restaurant.
  • Ability to stand/walk constantly and for extended periods of time.
  • Ability to reach overhead, bend, and stoop frequently and repetitively.
  • Ability to work in a warm environment near grills, ovens, and vats.
  • Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion.

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