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Restaurant Operations Manager

2 months ago

Santa Ana, California, United States Miguel's Jr Full time
Become a Part of Miguel's Family

At Miguel's, we view food as an experience that goes beyond just a meal. Our mission is to create unforgettable moments through exquisite cuisine and heartfelt hospitality. We are on the lookout for passionate individuals who resonate with our purpose: to spread joy to everyone we serve.

We are seeking a candidate who:
  • Brings a warm smile and a dedication to crafting positive experiences.
  • Excels in communication and fosters connections with guests.
  • Thrives in a collaborative atmosphere and is eager to assist others.
  • Maintains an optimistic and proactive approach.
  • Possesses flexible availability, including evenings and weekends (preferred).
We provide:
  • Competitive Compensation (Dependent on Experience)
  • Paid Time Off (PTO) & Paid Sick Leave (PSL)
  • Affordable Insurance Options (Medical, Dental, Vision)
  • Company-Paid Life Insurance
  • 401(k) Plan with up to 4% Company Match
  • Anniversary Recognition Day
  • Complimentary Employee Shift Meal
Position Overview:

The Restaurant Operations Manager is the leader of both the Front and Back of House teams, holding complete business accountability for a Quick Service Restaurant (QSR). This role embodies the brand within the community and is responsible for developing an internal team that includes Assistant Managers, Shift Supervisors, and restaurant staff, covering both BOH and FOH duties.

Key Responsibilities:
  • Enhances team performance in both BOH and FOH to achieve daily excellence and exceptional guest service.
  • Cultivates a positive work atmosphere to drive sales and retain top talent.
  • Oversees the financial and operational success of the business, striving to meet and surpass location and company objectives.
  • Proactively promotes guest service and addresses restaurant-level concerns or complaints.
  • Continuously sources, interviews, and selects top talent to meet current and future staffing needs.
  • Leads by example through effective performance management, training, coaching, and modeling of service standards and company policies.
  • Ensures a safe, secure, and healthy work environment by adhering to sanitation standards and legal regulations.
  • Completes additional tasks as assigned by the Area Manager.
  • Achieves SERV Safe Certification within 90 days of employment.
Qualifications:
  • Minimum of 2 years of experience in a supervisory or management role within the QSR sector, with some level of P&L responsibility.
  • Demonstrated ability to lead, manage, and inspire a team.
  • Strong oral and written communication skills to effectively engage with predominantly English-speaking guests and team members.
  • Intermediate proficiency in computer applications, including MS Office (Excel, Word, Outlook).
  • High School Diploma or Equivalent.
Additional Information:

  • Physical Demands and Work Environment: The physical demands and characteristics of the work environment are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
  • Physical demands include standing, walking, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling, and occasionally lifting/moving up to 50 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
  • The work environment is subject to varying weather conditions, with a noise level that is typically moderate and consistent with a restaurant setting.
Career Advancement: We are committed to promoting from within.