Pre-Sales Engineer for Physical Security Solutions

1 week ago

New York, New York, United States Howard Technology Solutions Full time

*This role necessitates frequent travel to customer locations within the New England region. Candidates based in the New England area are preferred.

ABOUT HOWARD TECHNOLOGY SOLUTIONS

Howard Technology Solutions stands as a leading retailer of renowned computers, consumer electronics, and technology solutions. Our dedicated team drives our exceptional customer service, continuous growth, and success. Backed by our parent company, Howard Industries Inc., which boasts over 4000 employees and generates $1 billion in revenue, we have partnered with top brands like HP, Lenovo, Cisco, Microsoft, and Epson, rapidly increasing our market presence and seeking to expand our workforce to propel our future growth.

POSITION SUMMARY

We are in search of a highly skilled Physical Security Pre-Sales Engineer to deliver pre-sales assistance. This role requires proficiency in IP security cameras, Access Control, Intrusion Detection, Environmental Monitoring, Visitor Management, and Mass Notification systems, along with routine maintenance and troubleshooting capabilities. The ideal candidate will effectively communicate with diverse audiences, conveying proposed products and services to meet their technological requirements.

The successful applicant will thrive in a collaborative environment and possess excellent interpersonal skills. Responsibilities will include remote customer support, traveling to engage with potential clients, and performing onsite installations as necessary. The role demands effective communication with both customers and our sales team to manage ongoing and new customer projects.

KEY RESPONSIBILITIES:

Client Engagement:

  • Assess clients' requirements and security posture, recommending suitable solutions.
  • Articulate complex physical security concepts to both technical and non-technical audiences.

Pre-Sales Assistance:

  • Work alongside the sales team to design and scope physical security solutions for prospective clients.
  • Develop and present technical proposals, Bills of Materials (BOMs), and Statements of Work (SOW).

Solution Implementation:

  • Manage the installation, commissioning, and upkeep of critical physical security systems.
  • Oversee CCTV, Access Control, Mass Emergency Notification, and Visitor Management systems across various locations.
  • Collaborate with Security and Technology Departments to establish system requirements and select optimal products.

Vendor and Project Oversight:

  • Research and procure security hardware and software, ensuring alignment with operational needs.
  • Effectively communicate design concepts and project summaries to stakeholders.
  • Supervise vendors and contractors, ensuring high-quality service and compliance with security requirements.
  • Conduct routine testing and performance evaluations of systems to ensure reliability and adherence to standards.

Operations and Maintenance:

  • Serve as the primary contact for resolving system issues, minimizing operational disruptions.
  • Implement a comprehensive maintenance program to ensure system reliability and near-perfect uptime.
  • Document all system configurations, processes, and maintenance activities clearly and accurately.
  • Provide hands-on expertise in CCTV surveillance, intrusion detection, access control systems, and security center integration.
  • Knowledge of OSHA safety standards and proper use of Personal Protective Equipment (PPE).
  • Willingness to work beyond standard hours based on customer commitments.

Continuous Professional Development:

  • Stay informed about industry trends through educational opportunities, professional literature, and networking.
  • Contribute insights for budgeting activities as needed.

QUALIFICATIONS:

  • Proven ability to design, implement, and maintain physical security systems.
  • Proactive in identifying and resolving system configuration challenges.
  • Relevant industry certifications are advantageous.
  • 3 to 5 years of experience managing complex physical security programs.
  • Understanding of security system architectures, certifications, and integration concepts.
  • Proficiency in Office Productivity tools (Word, Excel, PowerPoint, Visio, and Project).
  • Ability to work remotely and travel for projects as required.
  • Strong verbal and written communication skills are essential.

SKILLS:

  • Exceptional interpersonal abilities and team collaboration.
  • Strong technical skills with the capacity to troubleshoot complex issues.
  • Ability to work independently and meet customer deadlines.

BENEFITS:

  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • 401K Retirement Plan
  • Education Reimbursement
  • Paid Holidays
  • Paid Vacation

Equal Opportunity Employer Vet/Disabled

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