Solutions Engineer, Post-sales

2 months ago

New York, New York, United States Grammarly Full time

Grammarly is excited to offer a remote-first hybrid working model. Grammarly team members in this role must be based in the United States or Canada, and, depending on business needs, they must meet in person for collaboration weeks, traveling if necessary to the hub(s) where their team is based.

This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

About Grammarly

Grammarly is the world's leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME's 100 Most Influential Companies, one of Fast Company's Most Innovative Companies in AI, and one of Inc.'s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we're looking for a Solutions Engineer to join our Sales Engineering team. This role will build Grammarly for Business into a thriving global B2B offering, including setting the bar high for impact in key deals and taking responsibility for accelerating growth.

Grammarly's go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

As a Solutions Engineer, you will help identify expansion opportunities and bring feedback to our Product team. Finally, you will help build the necessary tools and processes to help Solutions Engineering and Customer Success teams keep customers happy and engaged.

You will collaborate with your peers to build this new function. You will define new processes and standards for how future Solutions Engineers will work and then seek feedback to improve and evolve what you put in place. Additionally, you will help test your colleagues' processes and standards and provide feedback as needed to help uplevel the team.

  • Work with the largest Grammarly for Business customers by demonstrating the value of Grammarly.
  • Implement SSO via SAML to ensure smooth customer onboarding, focusing on automated application deployment, SCIM, and maintenance.
  • Provide guidance to IT admins on deploying Grammarly applications using SCCM, Intune, JAMF, and other MDM tools.
  • Discover product gaps by collaborating with Customer Success, Product, and Engineering.
  • Troubleshoot and resolve technical issues related to Grammarly apps in Mac and Windows environments.
  • Create customer presentations and make discoveries to understand their application environment.

Qualifications

  • 2+ years of experience with at least one standard network security protocol such as OAuth, SAML, and LDAP.
  • 2+ years of experience working with SSO such as Okta, OneLogin, or Azure.
  • Is passionate about working with customers to deepen relationships, find solutions, and grow their accounts.
  • Works effectively with InfoSec IT, and related teams to ensure client confidence and solve specific client needs.
  • Applies an understanding of SaaS business models to identify and shape solutions.
  • Communicates effectively.
  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
  • Is able to meet in person for their team's scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more:

  • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
  • Disability and life insurance options
  • 401(k) and RRSP matching
  • Paid parental leave
  • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days
  • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
  • Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations .In Canada, all locations where we support employment are considered "Zone 1".

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

United States:

Zone 1: $120K – $150K/year OTE (USD)

Zone 2: $112K – $140K/year OTE (USD)

Canada:

Zone 1: $120K – $150K/year OTE (CAD)

Commissions are 30% of total sales. The market-based compensation differentials will be applied only to base pay for commission-eligible team members.

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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