Guest Services Representative

2 weeks ago


Maitland, Florida, United States Aimbridge Hospitality Full time

Job Overview

The Front Desk Agent plays a crucial role in providing a warm welcome and exceptional service to guests during their stay. This position involves managing guest registrations, handling reservations, and performing various concierge duties. The Front Desk Agent is dedicated to ensuring that every guest receives attentive and courteous service from the moment they arrive until their departure.

Key Responsibilities

Qualifications:

  • Previous experience in hospitality or a related sector is advantageous.
  • Must possess a cheerful demeanor and a strong commitment to delivering superior customer service.
  • Ability to manage multiple tasks efficiently, with a keen eye for detail and problem-solving skills.
  • Effective communication skills are essential for conveying information clearly.
  • Capable of thriving in high-pressure environments.
  • Proficient in identifying and resolving workplace issues proactively.
  • Skilled in active listening to understand and address concerns raised by guests and colleagues.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Contribute positively to creating a pleasant work atmosphere.

Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Maintain a professional appearance and adhere to uniform standards.
  • Ensure consistent attendance as per the scheduling needs of the hotel.
  • Efficiently manage inquiries regarding information, mail, and messages.
  • Provide guests with information about hotel services, facilities, and operational hours.
  • Assist guests with inquiries related to local dining, transportation, and entertainment options.
  • Foster effective communication and teamwork with fellow associates and other hotel departments.
  • Stay informed about rates, packages, and special promotions, as well as in-house groups and restricted dates.
  • Gather necessary information for room reservations and follow established rate quoting procedures.
  • Understand and assist with emergency protocols as required.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Utilize proper radio etiquette when communicating with team members.
  • Maintain up-to-date knowledge of property amenities and local attractions.
  • Perform additional duties as assigned, which may include assisting colleagues in other hotel areas and ensuring cleanliness and safety throughout the property.

Company Overview

Aimbridge Hospitality is recognized as a global leader in third-party hotel management, overseeing a diverse portfolio of over 1,550 hotels across all 50 states and 22 countries. Our commitment to excellence drives our associates to deliver outstanding service and achieve remarkable results, fostering a culture of inspiration and growth.

Benefits

Full-time employees are eligible for a comprehensive benefits package, which includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Life Insurance and Accidental Death & Dismemberment Insurance.
  • Paid Time Off.
  • Employee Assistance Programs.
  • 401k Retirement Savings Plan.


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