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Guest Services Supervisor

2 months ago

Maitland, Florida, United States Aimbridge Hospitality Full time

Job Overview

The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service throughout their stay. This position requires a commitment to quality service while optimizing room revenue and occupancy rates.

Key Responsibilities

As a Front Desk Manager, your responsibilities will include:

  • Responding promptly to guest inquiries, issues, and requests, ensuring satisfaction and resolution.
  • Leading, mentoring, and managing Front Desk staff in accordance with company standards.
  • Conducting interviews and managing the hiring process for Front Desk personnel.
  • Monitoring compliance with training protocols and ensuring adherence to brand standards.
  • Maintaining accurate records of staff hours for payroll purposes.
  • Maximizing revenue through effective billing practices and monitoring no-show rates.
  • Fostering open communication and professional relationships with all departments.
  • Collaborating with the Accounting department on financial discrepancies and follow-ups.
  • Ensuring all reservations are handled with care and professionalism.
  • Implementing and upholding company policies and house rules.
  • Coordinating the execution of emergency procedures for the Front Desk team.
  • Maintaining an organized filing system for documentation and reports.

Qualifications

To be successful in this role, candidates should possess:

  • A minimum of 2 years of progressive experience in hotel management.
  • Previous experience with Marriott systems is essential.
  • Strong supervisory skills and the ability to communicate effectively.
  • Proficiency in handling financial information and basic arithmetic.
  • The ability to remain calm and composed under pressure.

Company Overview

Aimbridge Hospitality is a leading third-party hotel management company with a diverse portfolio of over 1,550 hotels across various locations. Our commitment to excellence and guest satisfaction drives our success, and we pride ourselves on fostering a culture of growth and opportunity for our associates.

Benefits

Full-time employees are eligible for a comprehensive benefits package, including:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • 401k Retirement Plan