Customer Service Representative

5 days ago


Maitland, Florida, United States Alegeus Full time
Job Title: Member Solutions Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Alegeus. As a key member of our customer support team, you will play a critical role in providing exceptional service and support to our clients.

Job Summary:

We are looking for a talented individual who is passionate about delivering outstanding customer experiences. As a Member Solutions Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information to our clients. You will work closely with our team to ensure that our clients receive the highest level of service and support.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers
  • Work closely with our team to ensure that our clients receive the highest level of service and support
  • Maintain accurate records of customer interactions
  • Participate in ongoing training and development to improve skills and knowledge
  • Collaborate with other teams to achieve business objectives
Requirements:
  • High School or GED
  • 1-2 years of customer service experience in a call center environment
  • Strong organizational, analytical, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work well independently and as part of a team
  • Strong attention to detail and ability to multitask
  • Proficiency in Microsoft Office, including Excel
Outcomes:
  • Demonstrates the ability to independently handle challenging customer interactions with tact, professionalism, and minimal supervisory support
  • Excellent troubleshooting, decision-making, and problem-solving skills
  • Ability to multitask, adjust priorities, meet deadlines, and successfully operate in a fast-paced environment
  • Solid interpersonal, verbal, and written communication skills
  • Ability to achieve and maintain established KPIs such as Quality, Average Handle Time, NPS/CSAT, and Schedule Adherence
Role-Based Competencies:
  • Direct experience with answering all incoming calls, identifying customer questions, complaints, concerns, and overall needs
  • Maintain professional relationships with customers through ongoing excellent customer service
  • Follow all communication procedures, policies, and guidelines during every customer interaction
Values:
  • People First: We pride ourselves in bringing talented people together and treating one another with care.
  • Partner Powered: We are committed to empowering our partners, knowing our success is shared and we win as one.
  • Always Advancing: We are driven by potential and relentlessly determined to achieve our goals.
What We Offer:
  • Competitive hourly rate of $16.50
  • Variable pay (performance bonuses)
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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