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Senior Technical Support Specialist
2 months ago
At ServiceNow, we're seeking a highly skilled Senior Technical Support Engineer to join our global team. As a key member of our support organization, you'll play a critical role in ensuring our customers receive exceptional technical support and guidance.
Job SummaryThe Senior Technical Support Engineer will be responsible for resolving complex technical issues for our customers, utilizing strong problem-solving skills, and collaborating with cross-functional teams to deliver timely and effective solutions. This role requires a deep understanding of the ServiceNow platform, as well as excellent communication and interpersonal skills.
Key Responsibilities- Resolve complex technical issues for customers through various channels, including web, chat, email, and direct telephone support.
- Utilize diagnostic tools to identify and troubleshoot issues, working closely with customers to understand their needs and provide tailored solutions.
- Collaborate with internal teams to resolve complex issues, leveraging expertise and resources to deliver exceptional customer outcomes.
- Develop and maintain in-depth knowledge of the ServiceNow platform, staying up-to-date with new features and releases.
- Provide input on process and product improvements, leveraging unique perspectives gained from working with customers.
- Strong technical background, with experience in relational databases (e.g., MySQL, Oracle), object-oriented programming (e.g., Java, JavaScript), and Linux.
- Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Ability to work in a fast-paced environment, with a strong commitment to quality and customer service.
- Flexibility to work non-standard business hours, including weekends and holidays, on a rotational basis.
At ServiceNow, we offer a dynamic and inclusive work environment, with opportunities for growth and development. We're committed to creating an inclusive workplace where all voices are heard, valued, and respected. If you're passionate about delivering exceptional customer support and have a strong technical background, we encourage you to apply for this exciting opportunity.
