Poolside Beverage Server

2 weeks ago


Menlo Park, California, United States Rosewood Hotel Group Full time
POSITION SUMMARY:

As a Pool Bartender, you will be responsible for taking beverage orders and serving both alcoholic and non-alcoholic drinks, as well as food items to guests at the pool area, ensuring adherence to the hotel's high standards of service. You will also handle payment transactions and assist in maintaining the cleanliness and organization of the pool bar and café area.

KEY RESPONSIBILITIES:
  • Demonstrate comprehensive knowledge of departmental policies and service standards, ensuring they are upheld consistently.
  • Maintain a superior level of service daily, ensuring guest satisfaction.
  • Familiarize yourself with the layout, including table numbers, room capacity, and operational hours of the pool bar and café.
  • Acquire in-depth knowledge of menu offerings, including pricing, preparation methods, and presentation standards.
  • Adhere to state liquor laws, ensuring responsible service and compliance.
  • Recognize and understand the preferences of VIP guests as designated by the hotel.
  • Ensure proper use and maintenance of bar equipment, following safety protocols.
  • Complete assigned opening and closing duties, including cleaning tasks.
  • Utilize suggestive selling techniques to enhance guest experience and maximize sales.
  • Accurately input orders into the system and confirm with the kitchen for timely service.
  • Communicate any special requests or dietary needs to the kitchen staff.
  • Monitor inventory levels and maintain cleanliness in storage areas.
  • Serve beverages and food courses in accordance with established standards.
  • Anticipate guest needs and respond promptly to inquiries, maintaining positive interactions.
  • Handle guest complaints with professionalism, ensuring resolution and satisfaction.
  • Maintain cleanliness and organization of your assigned service area.
  • Process guest checks and handle payment transactions according to hotel policies.
  • Report tips accurately at the end of each shift.
  • Exhibit a friendly and courteous demeanor towards guests and colleagues.
  • Perform additional duties as required to support hotel operations.
QUALIFICATIONS:

Experience: A minimum of two to three years in a similar role, preferably in a luxury hotel or fine dining environment. Relevant certifications such as California Responsible Beverage Service (RBS) Certificate and California Food Handler Card are preferred.

Education: High school diploma or equivalent.

Skills: Ability to maintain attention to detail, prioritize tasks, and work efficiently under pressure. Strong communication skills and the ability to work as part of a team are essential. Must be flexible to work various shifts, including weekends and holidays.

Physical Requirements: Ability to stand for extended periods and perform physical tasks associated with food and beverage service.

Rosewood Hotel Group is committed to providing equal employment opportunities and prohibits discrimination of any kind.

COMPENSATION:

The pay range for this position is competitive and commensurate with experience.
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