Front Desk Supervisor

1 month ago


Albuquerque, New Mexico, United States Sheraton Albuquerque Uptown Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at the Sheraton Albuquerque Uptown. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Welcome and register guests efficiently, providing accurate information and resolving any issues promptly.
  • Review and record pertinent information from the front desk log, ensuring accuracy and attention to detail.
  • Complete daily tasks and checklists, maintaining a high level of organization and productivity.
  • Communicate effectively with other hotel departments to ensure guest satisfaction and resolve any issues.
  • Adhere to guest safe deposit box procedures and policies regarding employee cash handling.
  • Reconcile all charges and cash received during shift, maintaining accuracy and attention to detail.
  • Complete other duties as assigned, demonstrating flexibility and a willingness to learn.
  • Be knowledgeable about the Marriott Rewards Program and provide excellent service to guests.
  • Process mail, messages, faxes, and packages efficiently and accurately.
  • Be familiar with the operating procedures of all hotel areas, cooperating fully and in a friendly manner with other departments to ensure customer satisfaction.
  • Responsible for knowledge of groups and functions in the hotel on a daily basis, ensuring seamless execution.
  • Ensure total guest satisfaction, providing exceptional service and resolving any issues promptly.
  • Shuttle driving is required when needed, with a clean driving record a must.
Staff Management
  • Be prepared for each daily activity, reviewing any variations with management and staff.
  • Ensure adequate staffing during peak periods and high occupancy, maintaining a high level of productivity.
  • Communicate daily with department managers and MOD to ensure consistency and pass on pertinent information.
  • Ensure staff is properly groomed and uniformed at all times, maintaining a high level of professionalism.
  • Maintain efficiency in the operation of the staff, ensuring a high standard of quality of service and courtesy.
  • Be a team player, encouraging teamwork and collaboration among staff.
  • Follow supervisor's instructions and complete other duties as directed or assigned.

The Sheraton Albuquerque Uptown is an equal opportunity employer, committed to providing a diverse and inclusive work environment. If you need accommodation for any part of the employment process, please contact us.



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