Front Desk Associate
4 weeks ago
At Hotel 505 Albuquerque, we are seeking a highly skilled and customer-focused Front Desk Associate to join our team.
Job Summary:
The Front Desk Associate is responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay. This includes checking guests in and out, verifying registration information, processing room payments and deposits, and resolving any customer complaints or questions.
Key Responsibilities:
- Manage front desk operations, including checking guests in and out, and processing room payments and deposits.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Investigate and resolve customer complaints or questions, ensuring a high level of guest satisfaction.
- Process guest departures, including calculating changes and receiving payments.
- Answer telephone calls and relay messages to guests and staff.
- Maintain an inventory of reservations, vacancies, and room assignments.
- Answer inquiries about the hotel and its services through the telephone, email, or in person.
- Handle wake-up calls and a myriad of other guest requests.
- Develop strong written and verbal communication skills to effectively interact with guests and staff.
- Utilize good time management skills and ability to multitask to ensure efficient front desk operations.
- Employ excellent organizational skills and attention to detail to maintain accurate records and ensure a smooth guest experience.
- Exercise creativity to solve problems and provide innovative solutions to guest issues.
- Maintain a well-groomed and professional appearance at all times.
- Be flexible to work in a fast-paced environment and adapt to changing circumstances.
- Bilingual skills are a plus, but not required.
Benefits:
- Competitive hourly rate, starting at $13.00 per hour, with opportunities for raises and career advancement.
- Flexible scheduling to accommodate your needs, including part-time and full-time opportunities.
- Opportunities for professional growth and development in a dynamic and supportive work environment.
Requirements:
- 1 year of customer service experience, preferably in a hotel or hospitality setting.
- Strong written and verbal communication skills, with the ability to effectively interact with guests and staff.
- Good time management skills and ability to multitask, with a focus on providing exceptional customer service.
- Excellent organizational skills and attention to detail, with the ability to maintain accurate records and ensure a smooth guest experience.
- Flexibility to work in a fast-paced environment and adapt to changing circumstances.
- Bilingual skills are a plus, but not required.
Shift Availability:
- Part-time and full-time opportunities available, including day, evening, and overnight shifts.
- Flexible scheduling to accommodate your needs, including weekends and holidays.
Work Location:
Hotel 505 Albuquerque, a dynamic and supportive work environment with opportunities for professional growth and development.
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