Front Desk Associate

2 days ago


Albuquerque, New Mexico, United States Spire Hospitality Full time
Front Desk Agent Job Description

The DoubleTree Hotel is seeking a highly skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.

  • Key Responsibilities:
  • Greet guests with a warm and welcoming smile, and provide accurate information about hotel amenities and services.
  • Process guest check-ins and check-outs, and handle room assignments and key distribution.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Maintain accurate records and reports, and perform other administrative tasks as needed.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to stand for long periods and move throughout the hotel as needed.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.


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