Front Desk Representative
4 weeks ago
The Fairfield Inn & Suites by Marriott is seeking a skilled Front Desk Agent to provide exceptional guest experiences. As a key representative of the hotel, you will be responsible for managing front desk operations, ensuring seamless check-in and check-out processes, and maintaining a high level of guest satisfaction.
Key Responsibilities:
- Process guest arrivals and departures, including payment and room assignments.
- Verify and process financial transactions, ensuring accuracy and adherence to company policies.
- Complete and submit audit paperwork and shift reports in a timely manner.
- Communicate effectively with guests, management, and team members to ensure a positive and efficient experience.
- Stay up-to-date on local area amenities and services to provide guests with valuable recommendations.
- Address guest concerns promptly and escalate issues to management as needed.
- Maintain a clean and organized front desk area, ensuring a professional and welcoming environment.
- Collaborate with the accounting department to balance revenue and expense transactions.
- Monitor and track front office operating statistics, including room revenue and occupancy percentages.
- Represent the hotel in a positive and professional manner at all times.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with financial transactions.
- Proficiency in local area amenities and services.
- Ability to maintain confidentiality and handle sensitive information.
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