Front Desk Representative

4 weeks ago


Albuquerque, New Mexico, United States Holiday Inn & Suites Albuquerque Airport Full time
Job Opportunity

We are seeking a reliable and customer-focused Front Desk Agent to join our team at Holiday Inn & Suites Albuquerque Airport.

Key Responsibilities:

  • Provide exceptional guest service, greeting guests in a warm and friendly manner
  • Process check-ins and check-outs, ensuring accuracy and efficiency
  • Operate the hotel shuttle, transporting guests to/from the airport and rental car plaza
  • Resolve guest requests and answer inquiries about hotel services, registration, shopping, dining, and travel directions
  • Handle cash and credit card transactions, processing guest accounts with precision
  • Communicate effectively in English, both written and verbal
  • Perform other job-related duties as assigned

Requirements:

  • One year of previous customer service experience, with front desk experience preferred
  • Flexibility to work days, early mornings, evenings, weekends, and holidays
  • High school diploma or equivalent, with excellent communication skills
  • Ability to display good customer relations skills and take initiative to greet guests in a friendly manner

Schedule:

  • 8-hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekends as needed


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