Front Desk Representative
4 weeks ago
We are seeking a reliable and customer-focused Front Desk Agent to join our team at Holiday Inn & Suites Albuquerque Airport.
Key Responsibilities:
- Provide exceptional guest service, greeting guests in a warm and friendly manner
- Process check-ins and check-outs, ensuring accuracy and efficiency
- Operate the hotel shuttle, transporting guests to/from the airport and rental car plaza
- Resolve guest requests and answer inquiries about hotel services, registration, shopping, dining, and travel directions
- Handle cash and credit card transactions, processing guest accounts with precision
- Communicate effectively in English, both written and verbal
- Perform other job-related duties as assigned
Requirements:
- One year of previous customer service experience, with front desk experience preferred
- Flexibility to work days, early mornings, evenings, weekends, and holidays
- High school diploma or equivalent, with excellent communication skills
- Ability to display good customer relations skills and take initiative to greet guests in a friendly manner
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
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