Client Relations Representative
2 weeks ago
The University of Miami Health System is seeking a dedicated Customer Service Representative to enhance the Patient Experience department. This role is essential in assisting patients, families, and visitors by providing guidance, creating identification badges, and addressing various inquiries. The successful candidate will demonstrate outstanding customer service abilities while ensuring the utmost confidentiality of patient information.
Key Responsibilities:- Uphold patient privacy and confidentiality standards
- Implement HIPAA regulations effectively
- Issue identification badges for patients, families, and visitors
- Follow the CICARE framework for service excellence
- Serve as a reliable resource for patients and visitors
- Facilitate wheelchair transportation when necessary
- Confirm appointments for parking validation
- Maintain a tidy and organized workspace
- Be available for weekend and evening shifts as required
At the University of Miami Health System, we prioritize patient safety and satisfaction. We offer competitive compensation, a comprehensive benefits package, and the chance to work within an academic medical environment that serves a diverse community.
Position Details:Job Status: Part-time
Employee Type: Temporary-Intermittent
Pay Grade: H2
The University of Miami is an Equal Opportunity Employer committed to fostering diversity and inclusion. Join us in delivering exceptional healthcare services and positively impacting the lives of our patients and their families.
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