Client Relations Specialist

2 weeks ago

Miami, Florida, United States Swatch Group Full time

Job Overview

The Swatch Group (U.S.) Inc. is in search of a proactive and enthusiastic individual who is dedicated to delivering outstanding customer service and support for our esteemed watch brands, including Omega, Tissot, Longines, Hamilton, and Swatch. This role is distinct from a conventional high-volume call center setting, as it encompasses interactions with clients, sales representatives, and end consumers. Standard working hours are from 10am to 7pm, or 9am to 6pm, Monday through Friday, with a requirement for flexibility to accommodate additional hours during peak seasons.

Benefits of Employment

  • Opportunity to work for the largest and most prestigious watch manufacturer globally.
  • Collaborate closely with renowned brands such as Omega, Tissot, Longines, Hamilton, and Swatch.
  • Competitive salary and benefits package.
  • Comprehensive healthcare coverage.
  • Paid time off.
  • Company match options available after one year of service.
  • Significant opportunities for professional growth.

Key Responsibilities

  • Must possess excellent communication skills, both verbal and written.
  • Thrive in a fast-paced environment, managing same-day service for our distribution network across the United States.
  • Work effectively as part of a team while also managing individual responsibilities.
  • Handle inbound calls, process orders, and provide shipping information.
  • Offer support to our brands and resellers.
  • Respond promptly to email inquiries, ensuring departmental goals are met.
  • Utilize company resources to enhance product knowledge and stay updated on the latest offerings.
  • Address all inquiries in a professional, honest, and straightforward manner.
  • Demonstrate the ability to multitask and perform under pressure while maintaining accuracy and organization.
  • Exhibit strong organizational skills with a focus on follow-up.
  • Assist in training new agents as needed.
  • Clearly explain and demonstrate the benefits of client products.
  • Be flexible to work additional hours during peak periods.
  • Adapt to new tasks for personal and team growth.
  • Be a reliable and dependable team member.

Candidate Profile

Ideal candidates will have experience in roles such as Customer Service Representative, Customer Service Associate, Customer Service Assistant, Customer Service Coordinator, or Customer Service Agent.

Professional Qualifications

  • Are you a people-oriented individual?
  • Do you excel in communication with diverse groups?
  • Are you adept at managing complaints and challenging situations? If so, this position is suitable for you.
  • Must be approachable and easy to engage with.
  • Previous experience in customer-facing roles or call center environments is preferred.
  • Demonstrate a strong team-oriented mindset and goal-driven attitude.
  • Ability to make quick, beneficial decisions for both the company and customers.
  • A genuine interest in learning and valuing product knowledge is essential.
  • Experience in a consumer or e-commerce setting is advantageous.
  • A proven track record of reliability and dependability is crucial.
  • Proficiency in Microsoft Office is required.
  • Knowledge of SAP is a definite plus.
  • Bilingual skills in English and Spanish are beneficial.
  • A high school diploma is required, with some college education being a plus.
  • Must possess strong listening skills, as customers will communicate their needs.

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