Café Food Service Specialist

2 weeks ago


Visalia, California, United States Wyndham Visalia Full time

POSITION SUMMARY:


To graciously and efficiently deliver food and beverage services to patrons, adhering to Wyndham Visalia standards and local regulations in a secure and incident-free environment.


KEY RESPONSIBILITIES:

  • Warmly welcome, prepare, and serve beverages to guests in accordance with Wyndham Visalia beverage service protocols and legal requirements.
  • Set up and maintain the service area for optimal readiness before and after each shift.
  • Adhere to all cash handling procedures and financial protocols as instructed by Wyndham Visalia.
  • Complete all assigned side work tasks as per the designated schedules.

ADDITIONAL RESPONSIBILITIES:

Experience with Aloha systems is advantageous.

Previous bartending experience is a plus.

Qualifications and Skills:

Education: High school diploma or equivalent experience.

Experience: A minimum of one year in a serving role is preferred.

Skills and Competencies:

Strong communication and hospitality skills (English proficiency required).

Ability to handle phone inquiries.

Proficient in cash handling.

Capable of thriving in a dynamic and lively environment.

Employee Conduct:

  • Comply with payroll procedures (punch in/punch out) and conduct guidelines as outlined in the Wyndham Visalia employee handbook.
  • Exhibit a thorough understanding of all safety and security protocols necessary to ensure a safe environment for both staff and guests.
  • Report any unusual incidents or requests to the immediate supervisor or manager on duty.
  • Read and adhere to all regulations and conduct guidelines specified in the employee handbook.

Supervisory Responsibilities:
None.

Travel Requirements:
None.

Work Schedule:
Must possess flexible availability for day and evening shifts; scheduling will vary based on operational needs.

WORK ENVIRONMENT:
Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/Carrying:

100% - Carry trays weighing up to 20 lbs., manage silverware and setups of 20 lbs.

Bending/Kneeling:

60% - Frequent bending/stretching to serve beverages and maintain cleanliness of work areas.

No bending/kneeling required.

Mobility:

100% - Constantly walking at a brisk pace in a high-density environment.

Continuous Standing:

Standing is required 100% of the time.

No continuous standing required.

Climbing Stairs:
Up to approximately 25 steps, 40% of an 8-hour shift.

Climbing Ladders:
Not required.

No driving required.

Work Environment: Inside, 100% of an 8-hour shift.

Hearing:
Critical for communication with guests.

Vision:
Critical for navigating between guests and tables.

Speech:
Critical for effective communication with guests.

Literacy:
Critical for taking orders for food, drinks, and reservations.

Chemicals/Agents:
Sterno and Windex used daily.

No protective clothing required.

Equipment Operation:
Regular use of coffee machines, toasters, and Aloha systems.

Other Considerations:
None.

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