Customer Service Specialist
2 weeks ago
Job Overview
The Customer Service Specialist plays a crucial role in assisting clients with the upkeep and servicing of their vehicles. This position involves generating service orders in compliance with automotive regulations and manufacturer standards, while also providing customers with timely updates on their vehicle's status. The Specialist is responsible for explaining the costs and services rendered upon completion, as well as advising on future maintenance needs.
Key Responsibilities
- Effectively communicates customer requirements to the technical team.
- Articulates necessary repairs and emphasizes the importance of preventative maintenance.
- Ensures a high level of customer satisfaction throughout the service process.
- Adheres to automotive repair regulations and manufacturer guidelines.
- Maintains current knowledge of products and warranty options.
- Performs additional tasks as assigned.
Qualifications
- Experience in sales or customer service.
- Proficient in computer usage.
- Availability to work Monday through Saturday.
- Commitment to excellence in service delivery.
- Strong verbal and written communication skills.
- Possession of a valid driver's license.
Compensation Structure
The Customer Service Specialist position offers a competitive base hourly wage. Additional compensation may include performance-based commissions and bonuses linked to customer satisfaction metrics, with no upper limit on earnings based on sales performance.
Company Overview
U.S. Lawns is dedicated to providing exceptional service and fostering customer loyalty. We pride ourselves on our commitment to excellence and are always on the lookout for motivated individuals to join our dynamic team. If you are ready to contribute to a thriving organization, we encourage you to explore this opportunity.
Benefits
- Health Insurance
- Dental Insurance
- 401(k) Retirement Plan
- Paid Vacation
- Holidays
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