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Café Food Service Specialist

2 months ago

Visalia, California, United States Wyndham Visalia Full time

PRIMARY OBJECTIVE:


To graciously and efficiently present and serve food and beverages to patrons, adhering to Wyndham Visalia standards and local regulations in a secure and safe manner.


KEY RESPONSIBILITIES:

  • Warmly welcome, prepare, and serve drinks to guests in accordance with Wyndham Visalia beverage service protocols and local laws.
  • Set up workstations for optimal efficiency before the start and after the conclusion of each shift.
  • Adhere to all cash handling procedures and banking protocols as directed by Wyndham Visalia.
  • Complete all assigned side work tasks as per the established schedules.

ADDITIONAL FUNCTIONS:

Experience with Aloha systems is advantageous.

Prior experience in bartending is a plus.

Qualifications and Skills:

Education: High school diploma or equivalent experience required.

Experience: A minimum of one year in a serving role is preferred.

Skills and Competencies:

Strong communication and hospitality skills (English proficiency required).

Ability to manage phone inquiries.

Proficient in handling cash transactions.

Capability to thrive in a dynamic and lively environment.

Workplace Conduct:

  • Comply with payroll procedures (punch in/punch out) and conduct guidelines as outlined in the Wyndham Visalia employee handbook.
  • Exhibit a comprehensive understanding of all safety and security protocols to ensure a secure environment for both staff and guests.
  • Report any irregularities or requests to the immediate supervisor or manager on duty.
  • Read and adhere to all regulations and conduct rules specified in the employee handbook.

Supervisory Responsibilities:
None.

Travel Requirements:
None.

Availability:
Must possess flexible availability for both daytime and evening shifts; scheduled hours will vary based on operational needs.

WORK ENVIRONMENT:
Physical Job Requirements
(for essential functions only)

Lifting/Pushing/Pulling/Carrying:

100% - Carrying trays weighing up to 20 lbs, transporting silverware and setups weighing 20 lbs.
Bending/Kneeling:

60% - Quick-paced bending and stretching to serve beverages and maintain cleanliness in work areas.

No bending or kneeling required.

Mobility:

100% - Constantly walking at a brisk pace in a high-density environment.

Continuous Standing:

Standing continuously for 100% of the time.

No continuous standing required.

Climbing Stairs:
Up to approximately 25 steps, 40% of an 8-hour shift.

Climbing Ladders:
Not applicable.

No climbing required.

Driving:

No driving required.

Work Environment: 100% indoors for an 8-hour shift.

Hearing:
X Critical/Moderate/Minimal

Explanation:
Necessary for communication with guests.

Vision:
X Critical/Moderate/Minimal

Explanation:
Required to navigate between guests and tables.

Speech:
X Critical/Moderate/Minimal

Explanation:
Essential for guest communication.

Literacy:
X Critical/Moderate/Minimal

Explanation:
Required for taking food and drink orders as well as reservations.

Chemicals/Agents:
Daily use of cleaning agents such as Sterno and Windex.

No hazardous chemicals or agents used.

Protective Clothing:
None required.

Equipment Operation:
Use of coffee machines, toasters, and Aloha systems as needed.
No specialized equipment operation required.

Other Considerations:

None.