Patient Services Coordinator

2 weeks ago


Eden Prairie, Minnesota, United States Nystrom & Associates, Ltd. Full time

As a full-time Patient Services Coordinator at our organization, you will serve as a vital contact for managing all intra-office referrals for both new and existing clients. Your role will involve efficiently coordinating patient services and facilitating referrals across various programs, while also being attuned to emerging trends and the demand for new offerings. The ideal candidate will possess a strong commitment to delivering exceptional customer service to individuals seeking mental health and substance use disorder support. Previous experience in a customer-facing role within a dynamic environment is highly valued.

Nystrom & Associates, Ltd. is a dedicated team of mental health specialists focused on providing comprehensive psychiatric evaluations, clinical social work, and family therapy. Since our inception, we have been devoted to assisting individuals in our community who face personal, emotional, marital, familial, or psychological challenges. Our services include an intensive outpatient program for substance use disorders, psychological assessments, and integrated behavioral health and medication management.

Key Responsibilities:

  • Onboard and integrate new clients into our evolving programs.
  • Inform clients and clinicians about all available services, including other programs and locations.
  • Participate in staff meetings and training sessions to enhance understanding of the referral process and registration protocols.
  • Follow up with clinicians regarding patient care concerns and scheduling matters.
  • Monitor trends and needs for new services, reporting findings to management as necessary.
  • Document all incoming communications and daily check-outs in compliance with established policies.
  • Support front desk operations and manage intake calls as required.
  • Provide assistance with shift coverage during staff shortages.
  • Perform additional duties as assigned.

Work Schedule:

  • Monday - Friday 7:45am - 4:15pm

Qualifications:

  • Prior experience in healthcare settings is preferred but not mandatory.
  • Ability to manage multiple tasks and work effectively under pressure.
  • Proficiency in computer usage is essential.

Benefits:

Nystrom & Associates, Ltd. takes pride in offering a comprehensive benefits package, which includes:

  • Medical and Dental insurance.
  • Paid Time Off (PTO).
  • Paid Holidays, with the organization observing several holidays throughout the year.
  • Opportunities for professional development and career advancement.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) for eligible medical and dependent care expenses.
  • 401(K) Retirement Plan with employer matching contributions.
  • Supplemental insurance options, including short-term disability and accident insurance.
  • Employee Assistance Program.
  • Complimentary Term Life Insurance Policy.
  • Tuition discounts with various educational institutions.


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