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Patient Services Representative

2 months ago

Eden Prairie, Minnesota, United States Allina Health Full time
Job Overview:
Allina Health is a leading not-for-profit healthcare organization dedicated to serving individuals, families, and communities. We prioritize patient-centered care and strive to enhance the well-being of those we serve.
Position Summary:
The Patient Access Representative plays a crucial role in managing patient appointments and facilitating communication between patients, families, and healthcare providers. This position is essential in ensuring a seamless experience for patients as they navigate their healthcare journey.
Key Responsibilities:
  • Appointment Coordination:
    • Efficiently schedules patient appointments, ensuring all necessary services are arranged.
    • Coordinates additional services, including medical records and educational materials for patients.
  • Billing and Service Liaison:
    • Acts as a primary contact for patients regarding billing inquiries and service-related questions.
    • Handles incoming communications related to billing issues and provides timely responses.
  • Patient Support:
    • Addresses patient complaints and works towards resolution, ensuring patient satisfaction.
    • Updates patient information and assists with insurance details as needed.
    • Documents all interactions with patients for reference and follow-up.
  • Additional Duties:
    • May assist with prior authorizations, referrals, and complex scheduling tasks.
    • Performs other responsibilities as assigned by management.
Qualifications:
  • Minimum age of 18 with relevant education or experience.
  • 0 to 2 years of experience in a clinic or healthcare setting.
  • Experience in customer service or medical reception is preferred.
  • Familiarity with medical terminology is essential.
Preferred Education:
  • High school diploma or equivalent.
  • Completion of an Associate's or vocational program in a related field.
  • Experience with electronic medical records is advantageous.
Physical Requirements:
  • Primarily sedentary work with occasional lifting of up to 10 lbs.