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Patient Access Coordinator

2 months ago

Eden Prairie, Minnesota, United States Allina Health Full time
Job Overview:
At Allina Health, we are dedicated to providing exceptional care to individuals, families, and communities. Our commitment to patient-centered service drives our mission to prevent illness, restore health, and offer comfort to all who seek our assistance.

Position Summary:
The Patient Access Coordinator plays a vital role in facilitating patient appointments and serving as a key point of contact for inquiries related to billing and services.

Key Responsibilities:
  • Appointment Coordination:
    • Manage scheduling for all patient appointments, ensuring efficient coordination of services within the healthcare system.
    • Gather and provide necessary medical records and educational materials to enhance patient understanding.
  • Billing Liaison:
    • Act as a resource for patients and families regarding billing inquiries and service-related questions.
    • Assist with requests for billing documentation, including price estimates and itemized statements.
  • Patient Support:
    • Address and resolve patient complaints, directing issues to the appropriate departments when necessary.
    • Update patient information and assist with account adjustments as needed.
    • Document all interactions with patients to ensure accurate records.
  • Additional Duties:
    • Handle prior authorizations, referrals, and complex scheduling tasks as required.
    • Perform other responsibilities as assigned to support clinic operations.
Qualifications:
  • Minimum age of 18 with relevant education or experience.
  • 0 to 2 years of experience in a similar role within a clinic setting.
  • 2 to 5 years of experience in medical reception or customer service.
  • Basic understanding of medical terminology is essential.
Preferred Qualifications:
  • High school diploma or equivalent.
  • Completion of an Associate's or Vocational degree.
  • Experience in medical reception or a related program.
  • Prior scheduling experience using electronic medical records is advantageous.
Physical Requirements:
  • Primarily sedentary work.
  • Occasional lifting of up to 10 lbs.