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Patient Services Coordinator

2 months ago


Eden Prairie, Minnesota, United States Nystrom & Associates, Ltd. Full time

As a full-time Patient Services Coordinator at our clinic, you will serve as a key liaison for managing all intra-office referrals for both new and existing patients. Your role will involve efficiently coordinating patient services and facilitating referrals across various programs, while also staying attuned to emerging trends and the demand for new offerings.

Nystrom & Associates, Ltd. is a dedicated team of mental health professionals specializing in psychiatric evaluations, clinical social work, and family therapy. Our mission is to support individuals in our community facing personal, emotional, marital, family, or psychological challenges. We provide a comprehensive range of services, including an intensive outpatient program for substance use disorders, psychological assessments, and behavioral health management.

Key Responsibilities:

  • Register and onboard new patients in developing programs.
  • Inform patients and clinicians about all available services within the clinic, including other programs and locations.
  • Participate in staff meetings and training sessions to enhance understanding of the referral process and registration protocols.
  • Follow up with clinicians regarding patient care concerns and scheduling issues.
  • Monitor trends and patterns to identify the need for new services, reporting findings to management as necessary.
  • Document all incoming communications and daily check-outs in compliance with established policies.
  • Support front desk operations and manage intake calls as required by clinic needs.
  • Provide assistance with shift coverage during staff shortages.
  • Perform additional duties as assigned.

Qualifications:

  • Previous experience in healthcare settings is preferred but not mandatory.
  • Ability to manage multiple tasks and maintain composure under pressure.
  • Proficiency in computer usage is essential.

Benefits:

Nystrom & Associates, Ltd. is proud to offer a comprehensive benefits package, including:

  • Medical and Dental insurance.
  • Paid Time Off (PTO).
  • Paid Holidays, with the clinic closed for several holidays throughout the year.
  • Opportunities for professional development and career advancement.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) for eligible medical and dependent care expenses.
  • 401(K) Retirement Plan with employer matching contributions.
  • Supplemental insurance options, including short-term disability and accident insurance.
  • Employee Assistance Program.
  • Complimentary Term Life Insurance Policy.
  • Tuition discounts with various educational institutions.