Reception Operations Manager
2 weeks ago
Company: Twin Tier Hospitality
Location: Independence, OH
Job Type: Full Time
Shifts Available: First/Day, Second/Afternoon, Third/Night
Category: Hospitality - Hotel
Job Overview:
As a Front Desk Supervisor with Twin Tier Hospitality, you will play a pivotal role in managing the front desk team and ensuring exceptional service delivery.
Key Responsibilities:
- Efficiently manage guest arrivals and departures with a welcoming approach.
- Oversee the front desk staff and ensure completion of daily operational tasks.
- Generate room status reports and relay critical information to relevant departments.
- Maintain organized group files and communicate updates to involved teams.
- Verify daily cashiers' reports and ensure accurate bank reconciliations.
- Ensure key control measures are in place for guest safety.
- Assist guests with inquiries and provide information about hotel services.
Education: High school diploma or equivalent required.
Experience: 1-2 years in a supervisory capacity within a hotel or comparable environment.
Skills: Minimum typing speed of 35 wpm, proficiency in English communication, strong interpersonal skills, cash handling experience, familiarity with company policies and procedures, and effective leadership abilities.
Working Hours: Shifts may vary based on operational needs, typically ranging from early morning to late evening.
Physical Requirements:
- No lifting, pushing, pulling, or carrying required.
- No bending or kneeling required.
- Standing for approximately 90% of the shift.
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