Reception Operations Manager

2 weeks ago


Independence, Ohio, United States Twin Tier Hospitality Full time
Position: Front Desk Supervisor

Company: Twin Tier Hospitality

Location: Independence, OH

Job Type: Full Time

Shifts Available: First/Day, Second/Afternoon, Third/Night

Category: Hospitality - Hotel

Job Overview:
As a Front Desk Supervisor with Twin Tier Hospitality, you will play a pivotal role in managing the front desk team and ensuring exceptional service delivery.

Key Responsibilities:
  • Efficiently manage guest arrivals and departures with a welcoming approach.
  • Oversee the front desk staff and ensure completion of daily operational tasks.
  • Generate room status reports and relay critical information to relevant departments.
  • Maintain organized group files and communicate updates to involved teams.
  • Verify daily cashiers' reports and ensure accurate bank reconciliations.
  • Ensure key control measures are in place for guest safety.
  • Assist guests with inquiries and provide information about hotel services.
Qualifications:

Education: High school diploma or equivalent required.

Experience: 1-2 years in a supervisory capacity within a hotel or comparable environment.

Skills: Minimum typing speed of 35 wpm, proficiency in English communication, strong interpersonal skills, cash handling experience, familiarity with company policies and procedures, and effective leadership abilities.

Working Hours: Shifts may vary based on operational needs, typically ranging from early morning to late evening.

Physical Requirements:
  • No lifting, pushing, pulling, or carrying required.
  • No bending or kneeling required.
  • Standing for approximately 90% of the shift.


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