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Assistant General Manager

2 months ago

Independence, Ohio, United States Twin Tier Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Twin Tier Hospitality. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Hotel Operations: Manage the overall operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
  • Customer Service: Ensure that all guests receive exceptional service, responding to their needs and resolving any issues promptly.
  • Team Management: Supervise and train a team of employees, providing guidance and support to ensure they have the skills and knowledge needed to excel in their roles.
  • Financial Management: Oversee the hotel's budget, ensuring that expenses are managed effectively and that revenue targets are met.
  • Marketing and Sales: Develop and implement marketing strategies to drive business growth, including social media, advertising, and promotions.
  • Quality Assurance: Conduct regular audits to ensure that the hotel meets the highest standards of quality, safety, and cleanliness.
Requirements
  • Education: A four-year college degree or equivalent experience in hospitality or a related field.
  • Experience: Five to ten years of experience in hotel management, with a proven track record of success in operations, customer service, and team management.
  • Skills: Advanced knowledge of hospitality operations, customer service, and team management. Strong communication and leadership skills, with the ability to motivate and inspire a team.
Working Conditions

This is a full-time position, requiring a minimum of 40 hours per week. The successful candidate will be required to work a flexible schedule, including evenings, weekends, and holidays. The position involves frequent travel to meetings, training sessions, and conferences.