Customer Service Representative

1 week ago


Derwood, Maryland, United States DealerOn, Inc. Full time

Job Description:

The Customer Service Representative is a key role within our organization, responsible for delivering world-class support to our customers. As the primary point of contact, you will be the face of DealerOn, ensuring timely and effective issue resolution. Your expertise in technical support will help us maintain high service standards, exceeding customer expectations.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, or chat
  • Resolve customer issues efficiently, escalating when necessary
  • Collaborate with internal teams to ensure seamless issue resolution
  • Document all interactions and updates in case management systems
  • Participate in ongoing training and development to enhance technical skills and product knowledge

Requirements:

  • Bachelor's degree in Computer Science, Web Design, or related field
  • 2+ years of customer service experience, preferably in a technical environment
  • Strong communication and problem-solving skills
  • Familiarity with MS Office Suite, Salesforce Service Cloud, and content management systems (CMS)

Benefits:

  • Medical, dental, and vision insurance
  • Company-matched 401K plan
  • Flexible PTO and sick leave
  • 6 weeks paid parental leave
  • 8 paid national holidays

Salary: $43,888 - $58,800 per annum



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