Customer Experience Specialist
1 week ago
Job Description
We're seeking skilled professionals to join our Technical Support Team as Technical Support Representatives or Customer Experience Specialists.
Your primary responsibilities will include:
- Providing Exceptional Customer Service: Respond promptly and professionally to customer inquiries, resolving issues efficiently and effectively
- Ticket Creation and Resolution: Create and manage tickets, identifying root causes and providing accurate resolutions
- Documentation and Validation: Document and validate customer interactions, ensuring accurate information and resolution tracking
- First Call Resolution (FCR) Goals: Meet or exceed contracted service level agreements and performance goals, striving for first call resolution whenever possible
- Quality Goal Achievement: Ensure daily individual performance and quality goals are met or exceeded, consistently delivering professional, empathetic, and effective support
- Ongoing Skills Development: Invest in ongoing personal skills development to expand technical expertise and industry-specific knowledge
- Training and Certification: Participate in regular training and certification activities to stay current with industry best practices, technical releases, and company product updates
In return, you can expect a competitive salary, comprehensive benefits, and opportunities for career growth and development within our dynamic organization.
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