Automotive Service Consultant for DARCARS Rockville

1 week ago


Derwood, Maryland, United States DARCARS Automotive Group Full time

As a key member of the DARCARS Automotive Group team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Job Overview

We are seeking an experienced Service Advisor to join our dynamic team at DARCARS Rockville. As a Service Advisor, you will be responsible for providing expert advice to customers on their vehicle maintenance and repair needs, while ensuring that all work is carried out to the highest standards.

Key Responsibilities:
  • Presentation and Consultation: Present and consult with customers on warranty products and repair services, adhering to manufacturer specifications and company policy.
  • Rapport Building: Build strong relationships with customers to promote satisfaction and retention.
  • Estimate Generation: Generate accurate estimates for repair orders and communicate completion times with customers and technicians.
  • Scheduling and Management: Schedule service appointments and maintain a fast-paced work environment with minimal supervision.
Required Skills and Qualifications:
  • Previous Experience: Previous experience as a Service Advisor in the automotive industry is highly preferred.
  • Customer Service: Excellent customer service skills, with the ability to communicate effectively with customers.
  • Technical Knowledge: Strong knowledge of vehicle maintenance and repair procedures.
  • Licenses and Certifications: Must hold a valid driver's license and be able to pass pre-employment screening (background check).
Benefits:
  • Competitive Salary: A competitive salary of $55,000 - $65,000 per year, based on experience.
  • Benefits Package: Comprehensive benefits package, including medical, vision, dental insurance, short-term and long-term disability plans, life insurance, and 401k.
  • PTO and Holidays: Generous PTO and paid holiday package.
  • Employee Discounts: Exclusive employee discounts on vehicle purchases, parts, and service repairs.


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