Digital Automotive Marketing Specialist
5 days ago
At DealerOn, Inc., we are a leading online marketing company that provides website and agency services to automotive dealerships across North and South America. Our business model is centered around providing an exceptional experience for both shoppers and dealers.
We were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationships, and over 5,000 dealer partners. We pride ourselves on being a talented and diverse team that has been lucky enough to assemble.
The ideal candidate will be a Customer Success Manager II with 2+ years of customer support or account management experience, Google Analytics Certified, and proficiency in MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud. A Bachelor's degree or equivalent experience is also required. Additionally, they should have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
In this role, you will work closely with cross-functional teams to analyze and review digital performance, provide proactive and reactive customer requests and issues, and optimize websites to improve all aspects of the customers' experiences. You will also prioritize and communicate resolutions on escalated customer issues and requests, manage multiple accounts simultaneously, and assist business leads in driving customer retention and identifying business growth opportunities.
This position comes with a salary range of $45,200 - $64,700 and offers flexible PTO + Sick Leave, 6 weeks paid Parental Leave, 8 Paid National Holidays, Company-paid basic Life Insurance, Voluntary supplemental Life Insurance, and more. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
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