Technical Support Specialist

1 week ago


Derwood, Maryland, United States DealerOn, Inc. Full time
About the Role

DealerOn, Inc. is seeking a skilled Desktop Technician to join our IT team in Rockville, MD.

Job Summary

This position provides internal end-user support and account administration for our computing resources and infrastructure.

Key Responsibilities
  • Technical Support: Offer troubleshooting services to laptops, mobile devices, printers, and other related peripherals both on-site and remotely.
  • Customer Service: Answer and resolve support cases efficiently with an emphasis on strong customer service skills.
  • Software Installation: Install and configure software and applications for workstation distribution.
  • User Account Management: Assist in provisioning and maintaining user accounts, email, group membership, drive mappings, and peripherals.
  • Asset Management: Perform imaging, repairs, and maintenance of desktops and mobile workstations, including asset management and distribution.
Requirements

To be successful in this role, you will need:

  • High School Diploma or Equivalent
  • 2 Years' Experience in Field or Career
  • Experience Supporting Windows Desktop Operating Systems (Windows 10/11)
  • Basic Networking Knowledge, Including DNS and DHCP
  • Excellent Communication Skills
Preferred Qualifications
  • CompTIA A+ Certification
  • 1 Year in Customer Service
Benefits

We offer a competitive salary range of $37,500 - $51,900 per year, along with a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Insurance
  • Company-Matched 401K Plan
  • Flexible PTO + Sick Leave
  • 6 Weeks Paid Parental Leave
  • 8 Paid National Holidays
  • Company-Paid Basic Life Insurance

Join our diverse and talented team at DealerOn, Inc. and discover a dynamic work environment that values teamwork, innovation, and growth.



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