Business Systems Analyst

1 week ago


Urbana, Illinois, United States Flex-N-Gate Corporation Full time
Job Summary

We are seeking a highly skilled Business Systems Analyst to join our team at Flex-N-Gate Corporation. As a Business Systems Analyst, you will play a critical role in supporting and maintaining our business applications, ensuring seamless operations and exceptional customer service.

Key Responsibilities
  • Application Support: Provide timely and effective support for our corporate ERP system (Epicor CMS) and other necessary applications, ensuring minimal downtime and maximum productivity.
  • Business Requirements: Collaborate with the Information Systems team to define and document business requirements, ensuring alignment with company goals and objectives.
  • Communication: Facilitate communication between information systems and the business, ensuring clear understanding of technical requirements and user needs.
  • Documentation: Document technical requirements and contribute to user guidelines, ensuring easy access to information and minimizing support requests.
  • User Training: Provide user training during project launches and ongoing support, ensuring users are equipped to effectively utilize our business applications.
  • Customer Service: Deliver exceptional customer service under tight project schedules, ensuring timely resolution of issues and exceeding customer expectations.
  • Performance Goals: Achieve set training and performance goals each quarter, demonstrating commitment to excellence and continuous improvement.
  • Travel: Travel to various facilities as required, ensuring effective communication and collaboration with team members.
  • Additional Duties: Perform other duties assigned by the Information Systems Manager, demonstrating flexibility and adaptability in a fast-paced environment.
Qualifications
  • Education: Hold a Bachelor's Degree in Computer Sciences or equivalent.
  • Experience: Have 2-3 years of experience in Information Systems or related fields.
  • Communication Skills: Possess strong written and verbal communication skills, ensuring effective collaboration and communication with team members.
  • Organizational Skills: Demonstrate effective organizational and presentation abilities in a team environment, ensuring timely completion of tasks and projects.
  • Manufacturing Experience: Previous experience in a manufacturing setting is advantageous, demonstrating understanding of industry-specific challenges and opportunities.
  • Adaptability: Display willingness to learn new skills and meet priorities, ensuring flexibility and adaptability in a fast-paced environment.
Benefits
  • Medical and Dental Insurance: Medical, dental, prescription, vision, life, and disability insurance with a flexible spending account.
  • 401(k) Retirement Plan: 401(k) retirement savings plan with company match.
  • Training and Development: Access to safety training, new hire orientation, continuous learning programs, and tuition reimbursement.
  • Time Off: Paid holidays and vacation time.


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