Assistant Area General Manager

7 days ago


Urbana, Illinois, United States Yugo Full time
About the Role

We are seeking an experienced and dynamic Assistant Area General Manager to join our team at Yugo, a leading provider of student housing solutions. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our student spaces, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Leadership and Team Management: Lead, mentor, and guide a team of staff to deliver exceptional student experiences and maintain a safe and secure living environment.
  • Customer Service and Relations: Manage customer complaints and feedback, providing solutions and ensuring a high level of customer satisfaction.
  • Operational Management: Oversee the operational calendar, student lifecycle, and summer turn-around, ensuring seamless transitions and minimal disruption.
  • Stakeholder Relationships: Develop and maintain relationships with key stakeholders, including university representatives, internal and external suppliers, and other relevant parties.
  • Facilities Management: Ensure compliance with safety, security, and building management procedures, maintaining a safe and secure environment for students.
Requirements
  • Experience: Proven experience in a similar role, preferably in a busy hotel, student accommodation, or related industry.
  • Knowledge and Skills: Sound knowledge of facilities management, customer service, and problem-solving skills, with strong interpersonal and communication skills.
  • Education: High school diploma or equivalent.
  • Technology Proficiency: Proficient in working with technology and adaptable to online systems.
  • Carbon Literacy: Carbon Literacy Certification or willingness to undertake training.
About Yugo

Yugo is a global leader in student housing, committed to providing exceptional experiences for students. We are a dynamic and innovative company, passionate about shaping the future of student living. Our team is dedicated to delivering high-quality services, ensuring student satisfaction, and driving business growth.



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