Intake Specialist
4 days ago
**Job Summary**
Land of Lincoln Legal Aid is seeking a highly motivated and detail-oriented Intake Specialist to join its team at the Legal Advice and Referral Center (LARC) hotline. As a key member of our team, you will be responsible for screening callers, conducting phone interviews, and providing high-quality information, legal advice, and brief legal services.
**Responsibilities:**
- Perform high-volume client intake and interviews on the phone
- Evaluate applicant eligibility, interview clients, and identify legal issues
- Keep records and enter data in our case management system, including demographic data and case notes
- Provide customer service that is culturally competent and empathetic
- Clerical work and other duties as assigned
**Qualifications:**
- Previous call center or hotline experience is a plus
- Strong commitment to social and racial justice
- Attention to detail and highly organized
- Excellent verbal and analytical skills
- Ability to handle a fast-paced work environment
- Highly motivated and demonstrated ability to work independently as well as part of a team
- Spanish fluency preferred, but not required
- Computer proficiency required
**Special Working Conditions and Demands:**
- Applicants must have reliable transportation
- The position is primarily office-based, but applicants must have reliable home broadband internet
**Compensation:**
$44,000/year and up, depending on experience. Excellent insurance and retirement benefits. Land of Lincoln is a 501(c)(3) non-profit and is an eligible employer for the federal public service loan forgiveness program
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