Intake Specialist

4 days ago


East Saint Louis, Illinois, United States Land of Lincoln Legal Aid Full time

**Job Summary**

Land of Lincoln Legal Aid is seeking a highly motivated and detail-oriented Intake Specialist to join its team at the Legal Advice and Referral Center (LARC) hotline. As a key member of our team, you will be responsible for screening callers, conducting phone interviews, and providing high-quality information, legal advice, and brief legal services.

**Responsibilities:**

  • Perform high-volume client intake and interviews on the phone
  • Evaluate applicant eligibility, interview clients, and identify legal issues
  • Keep records and enter data in our case management system, including demographic data and case notes
  • Provide customer service that is culturally competent and empathetic
  • Clerical work and other duties as assigned

**Qualifications:**

  • Previous call center or hotline experience is a plus
  • Strong commitment to social and racial justice
  • Attention to detail and highly organized
  • Excellent verbal and analytical skills
  • Ability to handle a fast-paced work environment
  • Highly motivated and demonstrated ability to work independently as well as part of a team
  • Spanish fluency preferred, but not required
  • Computer proficiency required

**Special Working Conditions and Demands:**

  • Applicants must have reliable transportation
  • The position is primarily office-based, but applicants must have reliable home broadband internet

**Compensation:**

$44,000/year and up, depending on experience. Excellent insurance and retirement benefits. Land of Lincoln is a 501(c)(3) non-profit and is an eligible employer for the federal public service loan forgiveness program



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