Short-Term Intake Support Specialist

2 weeks ago


Saint Cloud, Minnesota, United States Dahl Consulting Full time

Position Overview:

We are seeking a dedicated Temporary Intake Specialist to join our team at Dahl Consulting. This role is essential in providing exceptional service to our members and prospects.

Key Responsibilities:

  • Engage with members and prospects through various communication channels to assess their needs and direct them to the appropriate resources.
  • Welcome members and prospects with a friendly demeanor.
  • Ensure a high level of customer satisfaction by maintaining a helpful and approachable attitude.
  • Keep signage updated for office hours, closures, and important meetings.
  • Maintain a tidy and organized reception area.
  • Document maintenance requests and services performed in the office.
  • Manage incoming and outgoing mail according to office requirements.
  • Accurately record customer interactions and maintain detailed notes.
  • Coordinate appointment scheduling for members.
  • Update the database with information regarding returned or undeliverable mail.
  • Uphold confidentiality and manage access to sensitive information.

Qualifications:

  • Preferred: Associate's degree or a combination of relevant education and experience.
  • Strong verbal and written communication abilities.
  • Exceptional customer service skills, including effective telephone etiquette and active listening.
  • Proficient problem-solving and time-management capabilities.
  • Familiarity with Microsoft Office Suite.


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