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Intake Coordinator

2 months ago

Saint Ann, Missouri, United States EDSI Solutions Full time
Job Summary

We are seeking a highly motivated and detail-oriented Intake Specialist to join our team at EDSI Solutions. As an Intake Specialist, you will play a critical role in providing exceptional customer service and support to our clients, case managers, and community partners.

Key Responsibilities
  • Client Support: Provide comprehensive assistance to case managers, including determining eligibility requirements, scheduling appointments, and uploading required documentation.
  • Barrier Elimination: Assist in eliminating barriers to get customers into the enrollment process, ensuring a seamless experience.
  • Referral and Appointment Management: Complete and submit accurate participant referrals and appointments, ensuring timely and effective communication.
  • Employment Needs Assessment: Address participant employment needs through interviews, resume development, and job searching.
  • Team Collaboration: Work with the team to develop stronger participant flows, ensuring effective communication and seamless service integration.
  • Community Partnerships: Work with community partners and agencies to offer links to employment and training services, promoting EDSI Solutions' services.
  • Technology Utilization: Effectively use technology to conduct business both in-person and virtually, as client needs dictate.
  • Policy and Procedure Implementation: Learn and implement Federal, State, and local policies and procedures related to EDSI Solutions, WIOA, and other contracted grants.
  • Outreach and Engagement: Contact participants by phone, referral, or in-person to schedule face-to-face meetings, introducing them to Missouri Job Center services and available training programs.
  • Targeted Populations: Assist with outreach and providing services to targeted populations, as appropriate.
  • Employment Skills Matching: Review participant employment skills and match with potential enrollment steps.
  • Representation and Communication: Represent EDSI Solutions at conferences, meetings, and targeted social functions, as required.
Requirements
  • Education and Experience: Customer Service or Case Management experience, WIOA experience preferred.
  • Communication Skills: Ability to demonstrate strong verbal and written communication skills.
  • Flexibility: Ability to maintain flexibility as needs of contract or contractor require.
  • Technical Skills: Knowledge of Microsoft Office programs.