Client Relationship Manager
2 weeks ago
Chaos Labs is pioneering the first automated, on-chain economic security framework that empowers crypto protocols to enhance risk management and capital efficiency while safeguarding user assets.
Prominent protocols such as Aave, GMX, Benqi, Osmosis, Uniswap, and others rely on our tools to manage and secure substantial assets.
We are in search of a dedicated and passionate Customer Success Manager to join our team and spearhead the relationships with our clients and partners.
Your primary responsibility will be to ensure our clients achieve their desired results by utilizing our risk management and optimization solutions.
In this position, you will collaborate closely with our partners to comprehend their ongoing requirements, pinpoint areas where our offerings can provide value, and promote the adoption of our comprehensive suite of solutions.
Key Responsibilities:Our clients are your top priority.
In this role, you will:
Oversee and manage client relationships from onboarding through full integration, establishing a robust engagement framework that includes performance assessments, growth initiatives, issue resolution, and feedback mechanisms.
This involves:
Identifying the ongoing needs of our clients, collaborating with our data science and engineering teams to develop solutions, and communicating them back to our partners and their communities.
Managing the on-chain governance implementation process of our parameter recommendations in conjunction with our engineering team.
Maintain relationships and communication with delegates to ensure their active participation in votes and continuous education regarding our work.
Enhance and streamline processes and engagement models for external clients and internal teams, ensuring efficiency and effectiveness in communication and service delivery.
Act as the voice of the customer internally by engaging in product discussions, translating customer feedback into actionable insights and new feature proposals that will benefit our clients.Work closely with sales to identify and seize renewal and expansion opportunities.
Requirements:
• 2+ years of experience in customer success, account management, or sales within the web3 space.
• Exceptional verbal and written communication skills, with the ability to convey complex topics in a straightforward manner to both crypto-savvy and novice audiences.
• Strong analytical skills, excellent organizational abilities, and meticulous attention to detail.
• Outstanding interpersonal skills with a talent for relationship building.
• Enthusiasm for crypto/web3 and a desire to immerse yourself in the ecosystem.
• Proven track record of developing processes and programs from the ground up, identifying problems, prioritizing, and solving them with minimal oversight.
• Willingness to travel up to 30% of the time, both domestically and internationally, to meet with clients, attend industry events, and support remote teams.
You thrive in dynamic, fast-paced, and cross-functional teams that foster learning and growth.Preferred Qualifications:
• Based in and able to work from our office.
• Degree in finance, computer science, or other quantitative disciplines.
Benefits:
• Comprehensive medical, dental, and vision insurance.
• Hybrid work model.
• Tailored professional development opportunities.
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