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Client Relationship Manager
2 months ago
We are seeking a highly skilled Client Relationship Manager to join our team at AXA XL Ltd. As a key member of our organization, you will be responsible for nurturing and cultivating long-term client relationships with strategic accounts.
Key Responsibilities- Know Your Client Holistically: Understand the client's business, strategic priorities, industry trends, and risks they face. Develop proactive client insights and themes to take to clients.
- Deliver What We Promise: Identify client service needs and customize service arrangements that manage client needs vs. AXA XL cost to serve. Remove roadblocks for account teams and clients.
- Bring Relevant Products & Solutions to Clients: Proactively identify growth opportunities. Support the cross-sell process to increase product density. Engage clients in risk dialogues to identify their needs and translate them into the right product and service propositions.
- Foster Long Term Relationships: Manage client relationships and know how to collaborate with the account team to meet client expectations. Gather and act on client feedback and pursue continuous learning opportunities.
- Business Acumen: Commercial Acumen / Relationship Building: Engages with c-suite executives and brokers, manages stakeholders and conflict, and negotiates for client interests.
- People Skills: Customer Centricity: Places customers first; understands and addresses customer needs, while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.
- Technical Skills: Business Planning: Set targets, objectives, action plans, and manages / monitors action items. Industry and Market Knowledge: Understands the inner workings of their client's businesses and the industries they operate in.
AXA XL Ltd is a leading provider of insurance and reinsurance solutions. We are committed to delivering innovative and flexible risk solutions to our clients. Our team is passionate about building long-term relationships with our clients and partners.
We offer a competitive compensation package, including a base salary of $118,000 - $150,000, depending on experience. We also offer a comprehensive benefits package, including health and wellness programs, retirement savings plan, and flexible working arrangements.
At AXA XL Ltd, we value diversity and inclusion. We are an equal opportunity employer and welcome applications from candidates of all backgrounds. We are committed to creating a workplace that is inclusive and respectful of all employees.