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Client Relationship Manager
2 months ago
Client Management (SMB):
Manage retention and expansion for a portfolio of existing small to medium-sized business clients:
- Formulate account strategies to achieve retention and growth objectives, ensuring they are current and actionable.
- Establish and nurture relationships with key stakeholders and decision-makers within the client's organization.
- Facilitate commercial activities, including negotiations for your client portfolio, seeking leadership support when necessary.
- Collaborate with Customer Success and Support teams to swiftly address client concerns and deliver exceptional customer service.
- Record client engagement activities and proactively oversee the renewal pipeline, ensuring comprehensive documentation of account activities.
- Elevate complex challenges (both internal and client-related) to leadership.
- Work alongside Finance and Revenue Operations to guarantee accurate billing and prompt payments.
- Coordinate with Sales and Onboarding teams to ensure effective client onboarding and identify cross-selling opportunities within your existing client base.
- Influence our product development by relaying client feedback to our Commercial leaders and Product teams.
Retention and Expansion:
- Drive retention and sustainable long-term growth across your client portfolio.
- Plan and manage renewal activities and pricing adjustments to meet or exceed growth targets.
- Craft persuasive business proposals and negotiate commercial agreements.
- Collaborate with the Marketing team and Customer Success on targeted outreach campaigns.
- Document client engagement activities and proactively manage your renewal pipeline.
Industry Knowledge and Awareness:
- Stay informed about developments in the media industry and our product advancements to effectively communicate value propositions to clients.
- Share industry insights with the broader commercial team.
Qualifications
- Experience working with small to medium-sized business clients.
- Demonstrated success in managing and expanding a client portfolio.
- Strong communication and interpersonal skills, with the ability to cultivate relationships with key stakeholders across SMB organizations.
- Ability to collaborate effectively across teams, including Sales, Customer Success, Finance, and Product, to ensure a seamless client experience.
- Comfortable in a fast-paced environment and adaptable to shifting priorities.
Benefits
In addition to opportunities for career advancement, training and development, and a favorable work/life balance, MediaRadar offers a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance
- 401k with Company Match
- Flexible Paid Time Off
- Commuter Benefits
- Gym Discounts
- Summer Fridays
At MediaRadar, we encourage our employees to work diligently, enjoy their work, and build strong relationships with colleagues. We are dedicated to fostering a diverse, inclusive, and welcoming environment for all employees, embodying our core values daily. Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our commitment to teamwork and collaboration. We value the diverse perspectives within our team, nurturing curiosity and an environment where everyone's opinions are valued. We are proud to be an equal opportunity employer.
