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Client Relationship Manager
2 months ago
Client Management (SMB):
Manage retention and expansion for a portfolio of existing small to medium-sized business clients:
- Formulate strategic account plans to achieve retention and growth objectives, ensuring they are current and actionable.
- Establish and nurture relationships with key stakeholders and decision-makers within the client's organization.
- Facilitate commercial activities, including negotiations for your portfolio, escalating to management when necessary.
- Collaborate with Customer Success and Support teams to address client concerns promptly and deliver exceptional customer service.
- Track client engagement activities and proactively oversee the renewal pipeline, ensuring comprehensive documentation of account activities.
- Escalate complex challenges (both internal and client-related) to management.
- Work alongside Finance and Revenue Operations to guarantee accurate billing and timely payments.
- Coordinate with Sales and Onboarding teams to ensure effective client onboarding and identify cross-selling opportunities within your existing accounts.
- Influence product development by relaying client feedback to Commercial leaders and Product teams.
Retention and Expansion:
- Drive client retention and sustainable long-term growth across your portfolio.
- Plan and manage renewal processes and pricing adjustments to meet or exceed growth targets.
- Develop persuasive business proposals and negotiate terms effectively.
- Collaborate with Marketing and Customer Success on targeted outreach campaigns.
- Maintain thorough documentation of client engagement and manage your renewal pipeline proactively.
Industry Knowledge and Awareness:
- Stay informed about developments in the media industry and product enhancements to align value propositions with client needs.
- Share industry insights with the broader commercial team.
Qualifications
- Experience working with small to medium-sized business clients.
- Demonstrated success in managing and growing a client portfolio.
- Exceptional communication and interpersonal skills, with the ability to forge strong relationships with key stakeholders.
- Ability to collaborate effectively across teams, including Sales, Customer Success, Finance, and Product, to provide a seamless client experience.
- Comfortable in a dynamic environment and adaptable to shifting priorities.
Benefits
In addition to opportunities for career advancement, training and development, and a favorable work/life balance, MediaRadar offers a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance
- 401k with Company Match
- Flexible Paid Time Off
- Commuter Benefits
- Gym Discounts
- Summer Fridays
At MediaRadar, we encourage our employees to work diligently, enjoy their work, and build strong relationships with colleagues. We are dedicated to fostering a diverse, inclusive, and welcoming environment for all employees, embodying our core values daily. Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our commitment to teamwork and collaboration. We value the diverse perspectives within our team, nurturing curiosity and ensuring that everyone's voice is heard. We are proud to be an equal opportunity employer.
