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Client Relationship Manager

2 months ago

New York, New York, United States Upfluence Full time
Job Overview

Client Relationship Manager

About Upfluence

Upfluence stands at the forefront of the creator economy and social commerce landscape, enabling brands and agencies to engage with social media influencers for effective marketing initiatives.

As a Client Relationship Manager at Upfluence, you will play a pivotal role within the Customer Success team, fostering strategic development and ensuring client satisfaction.

Key Responsibilities

  • Perform comprehensive evaluations of client accounts to uncover growth potential
  • Establish robust relationships with clients and offer strategic insights
  • Spot upsell and cross-sell opportunities that align with client requirements
  • Execute retention strategies and resolve any challenges to mitigate churn
  • Serve as the advocate for the client within the organization
  • Track account performance and modify strategies based on analytical data

Required Qualifications

  • Customer-focused mindset in decision-making processes
  • Exceptional communication abilities in English
  • Previous sales experience and a record of meeting targets is advantageous
  • Experience in account management or customer success roles
  • Creative thinking skills for identifying growth opportunities
  • Proficiency in CRM tools and data interpretation
  • Strong teamwork capabilities across various departments

What We Provide

  • Comprehensive training and support
  • Opportunities for career advancement
  • Competitive salary and benefits package
  • Flexible working arrangements
  • Equity options and additional benefits
  • Diverse and global team environment
  • Innovative atmosphere for professional growth

Become a part of Upfluence's team and contribute to a vibrant organization that prioritizes diversity and inclusivity.