Patient Services Coordinator
2 weeks ago
LA Health Solutions is a comprehensive medical facility dedicated to delivering a variety of specialty services, including advanced chiropractic care. Our mission is to provide our patients with the utmost level of care and compassion they deserve in a personalized environment. We are a full-service provider focused on holistic bone, joint, and muscle care.
Position Overview:
We are in search of a committed and professional individual to fulfill the role of Front Desk Coordinator at our Uptown clinic. This essential position involves ensuring a welcoming and efficient experience for our patients and visitors. The ideal candidate will demonstrate exceptional communication abilities, meticulous attention to detail, and a strong dedication to outstanding customer service.
Key Responsibilities:
- Patient and Visitor Engagement:
- Greet patients and visitors warmly, providing assistance as required.
- Utilize communication systems to facilitate interactions among staff and ensure timely patient engagement.
- Screen solicitors courteously, ensuring relevance to organizational needs.
- Financial Responsibilities:
- Clarify financial obligations to patients or responsible parties, collecting co-pays and balances as necessary.
- Scheduling and Record Keeping:
- Prepare physicians' schedules and patient charts in advance.
- Communicate daily scheduling updates to clinical staff.
- Register and maintain patients' personal information accurately.
- Appointment Coordination:
- Enhance patient satisfaction and optimize provider time by managing appointment scheduling in person or via phone.
- Ensure patient appointments remain on schedule by notifying providers of arrivals and addressing any service delays.
- Record Management:
- Maintain the availability of treatment information by filing and retrieving patient records efficiently.
- Administrative Functions:
- Manage patient accounts by obtaining, recording, and updating personal and financial details.
- Adhere to policies and procedures, reporting necessary changes.
- Contribute to team objectives by achieving related results and demonstrating flexibility.
- Uphold confidentiality and privacy protocols in accordance with clinic policies and HIPAA regulations.
- Customer Service Excellence:
- Apply customer service principles to interact with patients in a calm and pleasant manner.
- Cross-Training Opportunities:
- Participate in cross-training for various clinic duties.
- Qualifications:
- High school diploma or equivalent; some college education preferred.
- Two or more years of experience in customer service or reception, ideally within a healthcare setting.
- Health, Vision, and Dental Insurance after a specified period.
- Continued Education Programs.
- Paid Time Off and Holiday Pay.
- Retirement Plans.
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