Patient Care Coordinator

2 months ago


New Orleans, Louisiana, United States Tulane University Staff Full time

Position Overview: The Case Manager will oversee the coordination of referrals to community resources aimed at addressing the comprehensive medical, psychological, behavioral, and social requirements of patients. This role necessitates the ability to make crucial decisions regarding the mental and physical health needs of at-risk individuals, including the provision of enhanced social work support.

Key Responsibilities:

  • Apply clinical expertise in human development and psychological principles relevant to traumatic brain injuries, behavioral health, addiction, and PTSD.
  • Comprehend the implications of traumatic brain injuries on both physical and psychological well-being, as well as interpersonal relationships.
  • Demonstrate strong relationship-building capabilities across diverse cultural environments.
  • Utilize knowledge and experience in medical and mental health diagnoses, disabilities, and treatment methodologies, encompassing acute, chronic, and traumatic conditions, as well as familiarity with common medications and their effects. Proficiency in the Diagnostic and Statistical Manual of the APA (DSM-5) is essential.
  • Understand community resources and effectively coordinate referrals to various agencies for services.
  • Hold a Master’s degree in Social Work, Counseling, or Rehabilitation Counseling from an accredited institution.
  • Possess a valid license as a Master Social Worker, Professional Counselor, or Certified Rehabilitation Counselor in Louisiana (or the capability to obtain one prior to employment).
  • Have a minimum of three years of experience in direct patient care, case management, and psychosocial issues related to mild to moderate TBI and PTSD.
  • Be a Licensed Clinical Social Worker or Rehabilitation Counselor with 2-3 years of direct experience in managing mild to moderate traumatic brain injuries.
  • Possess experience working with active duty military personnel and/or veterans.
  • Have a background in mental health rehabilitation and managing complex medical and neurological conditions.


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