Patient Financial Services Representative
2 weeks ago
POSITION SUMMARY
Responsible for accurate insurance verification, coding, collection of patient financial responsibilities, and cashiering duties for patients.
QUALIFICATIONS
High School diploma or equivalent required.
Minimum of one year experience in a hospital or clinic registration environment.
Familiarity with medical terminology is preferred.
Basic computer skills are necessary.
Strong verbal and written communication abilities are essential.
SUPERVISION
Exercised:
None
Received:
Reports to the Registration Manager.
JOB RELATIONSHIPS (INTERNAL/EXTERNAL)
Regular interaction with patients, third-party payers, departments, and other stakeholders to exchange information. Adjusts communication style to meet the developmental and educational needs of each patient.
KEY RESPONSIBILITIES
Embody the customer service values of the organization, which are vital for delivering high-quality service to patients and clients.
Review patient financial data promptly and accurately prior to admission when feasible, and within one business day for unscheduled admissions.
Collect patient liabilities and arrange payment plans in accordance with established policies.
Contact third-party insurers to ascertain pre-certification or payment requirements and ensure compliance.
Coordinate follow-up for pending Medicaid patients and those from out-of-state with relevant vendors.
Address inquiries from walk-in clients regarding outstanding billing and collection matters.
Perform cashier responsibilities.
Safeguard and return valuables from storage.
ADDITIONAL DUTIES
This document outlines the primary responsibilities and authorities associated with this position and is not intended to be an exhaustive list of all tasks and functions.
All employees must familiarize themselves with and adhere to all applicable federal and state healthcare laws, regulations, and rules, including Medicare and Medicaid billing requirements relevant to their job functions.
Any employee who becomes aware of potential noncompliance with applicable laws is obligated to report such concerns to their immediate supervisor or the compliance resource line.
No adverse action or retaliation will be taken against any employee for making a good faith report of potential noncompliance.
Louis A Weiss Memorial Medical Center, LLC is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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