Reception Coordinator

2 weeks ago


Santa Monica, California, United States Fitdog Full time
Job Overview

Part-Time Reception Coordinator

ROLE SUMMARY:

  • The Reception Coordinator plays a crucial role in delivering exceptional customer service, managing the check-in and check-out process for pets, maintaining client records, and performing various administrative tasks.


KEY RESPONSIBILITIES:

Customer Interaction

  • Manage incoming inquiries, directing clients and providing information as needed.
  • Facilitate the check-in/check-out process for pets, ensuring that all requests and pertinent information are accurately communicated.
  • Educate clients about our services and operational procedures.

Pet Management & Protocols

  • Safely and effectively handle pets, assisting in their movement between play areas and supporting team leaders.
  • Prepare accommodations for overnight stays and allocate lodging for pets.

Administrative Duties

  • Handle training agreements and schedule appointments for pets.
  • Perform general administrative tasks including filing and organization.
  • Maintain cleanliness in front-of-house areas, assisting with various cleaning tasks as needed.
  • Update vaccination records and ensure client files are current.
  • Coordinate pet services using multiple software platforms.
  • Respond to administrative inquiries and resolve issues as they arise.

Sales Responsibilities

  • Conduct facility tours for prospective clients and promote membership packages.


QUALIFICATIONS:

  • Prior experience in customer service is essential.
  • Experience with animals is advantageous.
  • Dependable attendance is required.
  • A positive attitude and proactive approach are essential.
  • Strong customer service and communication skills are necessary.
  • Able to make quick decisions and troubleshoot effectively.
  • Excellent interpersonal skills are a must.


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